Privacy policy


Kärcher Canada Inc. ("Kärcher") is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Privacy Policy applies to the Kärcher website (the "Site") and governs data collection and usage. By using the Site, you consent to the data practices described in this Privacy Policy and the Terms of Use.

Collection of your Personal Information

Kärcher collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Kärcher also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests, favorites, and the geographic area where you use your computer and mobile devices.

In compliance with the Children's Online Privacy Protection Act, 15 U.S.C., §§ 6501-06 and 16 C.F.R., §§ 312.1-312.12, our Site does not permit children under 13 years of age to become users, and we do not collect information from children. By using our Site, you represent that you are 13 years of age or older.

The Site automatically collects information about your computer hardware and software. This information can include your IP address, browser type, domain names, access times and referring Site addresses. This information is used by Kärcher for the operation of the Site, to maintain quality of the Site, and to provide general statistics regarding use of the Site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Site public message boards, this information may be collected and used by others. Note: Kärcher does not read any of your private online communications.

Kärcher encourages you to review the privacy policies of third-party web sites you choose to link to from the Site so that you can understand how those websites collect, use and share your information. Kärcher is not responsible for the Privacy Policies or other content on websites outside of the Kärcher family of websites.

Use of your Personal Information

Kärcher collects and uses your personal information to operate the Site and deliver the services you have requested. Kärcher also uses your personally identifiable information to inform you of other products or services available from Kärcher and its affiliates. Kärcher may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Kärcher does not sell, rent or lease its customer lists to third parties. Kärcher may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Kärcher may share data with trusted partners ("Partners") to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All Partners are prohibited from using your personal information except to provide these services to Kärcher, and are required to maintain the confidentiality of your information. You consent to Kärcher sharing your information with the Partners.

Kärcher does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Kärcher keeps track of the websites and pages its customers visit within Kärcher in order to determine which Kärcher services are the most popular. This data is used to deliver customized content and advertising within Kärcher to customers whose behavior indicates that they are interested in a particular subject area.

Kärcher will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Kärcher or the Site; (b) protect and defend the rights or property of Kärcher; and, (c) act under exigent circumstances to protect the personal safety of users of Kärcher or the public.

Use of Cookies

The Site uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the webserver that you have returned to a specific page. For example, if you personalize Kärcher pages, or register with the Site or services, a cookie helps Kärcher to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Kärcher website, the information you previously provided can be retrieved, so you can easily use the Kärcher features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of Kärcher services or the Site.

Security of your Personal Information

Kärcher uses commercially reasonable measures to secure your personal information from unauthorized access, use or disclosure. Kärcher secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure; however, Kärcher does not guarantee the performance or adequacy of such security measures.

When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. However, Internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure, and as a result, we cannot ensure the security of information you transmit to us; accordingly, you acknowledge that you do so at your own risk.

Changes to this Privacy Policy

Kärcher will occasionally update this Privacy Policy to reflect company and customer feedback. Kärcher encourages you to periodically review this Privacy Policy to be informed of how Kärcher is protecting your information. In any event, by accessing and navigating the Site, you are agreeing to be bound by the then-current Privacy Policy.

Contact Information

Kärcher welcomes your comments regarding this Privacy Policy. If you believe that Kärcher has not adhered to this Privacy Policy, please contact Kärcher at 1-800-456-6649.