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Kärcher Service Professional

At Kärcher, we value our customers and believe support should be available every step of the way. Whether for repairs or technical advice, our customer service team is here to help.

Kärcher Service

The power of innovation

The name Kärcher is synonymous worldwide with quality and innovation. We have been setting the standard in cleaning expertise for 75 years. As the inventor of the high-pressure cleaner, Kärcher is today a world market leader and one of the driving forces behind technological developments in the field of cleaning technology. Every day our employees in research, development, production and sales ensure that you find the right solution for your cleaning task.

You will be supported by our customer service over the entire service life of your Kärcher machine. Wherever you need us, we or one of our service partners will be there to assist you on-site.

 

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The Kärcher Service range

You work with professional cleaning machines? Then you have to be able to trust that your fleet of machines is fully ready for use at all times. That's why you need a partner who offers you more than just machines: reliable cleaning machines and cleaning agents, advanced technologies, expert consulting and training are essential.

Moreover, you need a service range that leaves no stone unturned: with fast, reliable operational service on-site; with all of the necessary tools, spare parts and wear parts; and with ideally tailored packages for inspection, servicing and full service. In a word: Kärcher service. A service that gives you security. That's our promise!

 

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On-site repair

If you require a repair, we offer a fast, efficient, top-quality service. Our aim is to provide the fastest possible service to your utmost satisfaction. The service process described explains how efficient our service system is in the event of a machine fault. Customer service really can be that simple and inspired. 

Repairs process

  1. Do you need a repair?
    Does your Kärcher machine require a professional repair quickly?
    No problem! Simply get in touch by phone or email.

  2. We will keep you up to date
    Shortly after your request has been accepted, you will receive an order confirmation via email. With Kärcher's customer service team, you are in capable hands.

  3. Appointments arranged quickly
    We will arrange an appointment together with you. Thanks to our efficient route planning system, we will be with you as quickly as possible. The appointment will be confirmed with you by email.

  4. Straightforward repair
    A specially trained service engineer will come to you directly to carry out the repair. Using the description of the fault that you have provided, we can ensure that any spare parts that are likely to be needed can be brought to the appointment. For a Kärcher-quality repair.

  5. Immediate service report
    As soon as our service engineer has resolved your issue, you will be sent a service report via email. This report will tell you what spare parts have been fitted and what has been repaired on your machine.

  6. Simple process
    Provided your repair is not covered by a Kärcher Service package or is not being carried out free of charge as part of the warranty, we will send you an invoice by post. Outstanding service for you.

 

 

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Repair of small machines

Service centre in Tbilisi
Small machines are repaired quickly and affordably at our repairs centre in Tbilisi. Service engineers who are specially trained in each product group guarantee a high-quality repair. Repair stations for each product group and a full stock of replacement parts on-site also ensure an extremely quick repair. 

In case you have service problem or faulty machine you can easily contact or visit our service center:

Kärcher LLC
Beliashvili Str, 167
0159 Tbilisi
+995 32 238-03-06
+995 32 237-03-19

In case you are have no possibility to visit our service center you can:

Package the faulty machine, including accessories, in a cardboard box.
Enclose a brief description of the fault and a copy of the proof of purchase – this will allow us to check if a warranty or goodwill settlement is possible.

Send packaged machine by available delivery service to our service center:

Kärcher LLC
Beliashvili Str, 167
0159 Tbilisi

Our technician will contact you in a few days and provide you with terms and costs of repair.

If costs and terms is acceptable by you your repaired machine will be back in 1-2 days after repair end depending on your location.

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