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Online shop support

We want to make your online shopping experience with Kärcher as simple and easy as possible. In case you have questions about our online shop read on for further information about purchasing, payment, shipping, returns and more.

Payment

We accept the following payment methods:

  • Visa
  • MasterCard

If you are using an international Visa or MasterCard for your order, please note that the purchase price may vary with exchange rates. Further, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

Promotion Code

If you have a Kärcher promotion code, you can enter it during the checkout process.

  1. When you reach the "Your Shopping Cart" page in the checkout process enter your promotion code in the designated field
  2. Click "Apply"

If the code is accepted the promotion code discount will be shown in the order summary. If the code is not accepted, you will receive a notification.

Please refer to the terms of the specific promotion for details.

Shipping

Ordered products will be shipped within 3- 5 business days. Deliveries are subjected to a charge of $100 if your order is on/under $500 and a delivery charge of $50 if your order value is $501 to $1000.

Free delivery is offered for order above $1000 at a time.

Kärcher is entitled to make partial deliveries as it deemed reasonable. Deliveries will be made on Mondays to Saturdays in 3 time slot: 8:00am to 12:00pm 12:30pm – 18pm, 18pm to 21pm, not including Public Holidays or Eve of Public Holidays.

Some of the locations are not available for delivery. Please refer to the information of our logistic partner.

Return Policy

Machines can be exchanged within 7 days of purchase due to damage or defect found (Man-made damage is not included). After 7 days, no return or refund is available. The machines can be repaired during warranty period.

Please call our customer service at (852) 2357 5863 for return arrangement.

Warranty

Kärcher’s warranty for its products is as follows:

Two year warranty are given all products sold on our website are given

Exclusion - Consumable items referred as accessories such as filters, brushes, hoses, batteries, nozzles, cloths and other normal wear and tear parts are excluded under this warranty.

Contact us

Can't find the answer you're looking for?

Feel free to contact our friendly Customer Service team.

Please let us know your order number (if applicable) and a short description what we can help you with.

Hotline: (852) 2357 5863

Email: online.marketing@hk.kaercher.com


Terms & Conditions

You can find the online shop terms & conditions here:

Terms & Conditions

Privacy Policy

You can find our privacy policy here:

Privacy Policy

Warranty Registration

You can find the Warrenty Registration for online shop here.

Warranty Registration

Logistics Partner

Please find information about delivery time, location etc

Logistics Partner