FC7 Money Back Guarantee Terms & Conditions

Kärcher NZ FC 7 Cordless 30 Day Money Back Guarantee*


We’re offering a 30 day money back guarantee* on every FC 7 purchase made from 1st January to 30th June 2022. For any reason you are not satisfied with the FC 7, let us know and we’ll give you your money back.


Simply use the product for 30 days and if you are not 100% satisfied, call our Customer Service Team on 0800 527 2437 within 30 days of purchase and they will guide you on how to claim your money back.

Terms & Conditions*

Customers have up to 30 days from date of purchase during the promotional period of their FC 7 to request Money Back. 

30 Day Money Back Guarantee Offer

When you purchase a Kärcher FC 7 Cordless Hard Floor Cleaner, you also receive a 30 Day Money Back Guarantee*.

*This offer is subject to the following:

1. If, within 30 days of owning and using the Karcher FC7 Cordless Hard Floor Cleaner, you are not totally satisfied, you may return the unit in the condition in which it was delivered (save and except for fair wear and tear) and must include all accessories, instructions, original packaging and (if applicable) any giveaways

2. You must include a copy of your purchase receipt for the Kärcher FC 7 Cordless Hard Floor Cleaner clearly showing place and date of purchase, plus purchase price

3. This 30 day limit takes effect from time of customer delivery

4. To be considered a valid claim, you must contact Karcher Customer Service within 30 days of purchase, be returned as noted in clause 1, and be received by an authorised Karcher Service Centre (as provided by Karcher Customer Services) within a further 30 days

5. After verifying the authenticity of your claim and checking that the  Kärcher FC 7 Cordless Hard Floor Cleaner returned is complete and in the condition in which it was delivered,  Kärcher will provide a full refund of your purchase price only. 

6. No refunds will be provided for any delivery/freight, or any other associated costs

7. Kärcher reserves the right at its sole discretion to refuse a refund or offset any amount of refund against any damage caused to the FC 7

8. By lodging a claim under this offer the claimant excludes Kärcher from any liability, loss or damage resulting from or arising in connection with the offer to the extent permitted by law

9. Purchase must be made during the promotional period, 1st January - 30th June 2022 

10. This is a promotion for domestic customers for home use only. Promotion does not apply to trade customers.