Loading

Service Training

The Kärcher Academy Service School helps technicians gain in-depth knowledge of the equipment they regularly maintain and repair.

Karcher flags

Who should attend Kärcher Academy service training?

Service Technicians of Kärcher, Windsor Kärcher Group, Landa Kärcher Group, Cuda Kärcher Group, and Water Maze distributors

Why attend Kärcher Academy training?

Kärcher Academy's service school teaches service technicians in-depth techniques on floor care, parts washers, pressure washers, and water treatment equipment. The format of the school is a mixture of classroom instruction and hands-on learning with demonstrations and service labs. Experts from Kärcher’s Technical Support Division teach these popular courses.

The service aspect of business is a critical part of both customer satisfaction and revenue. Customers report spending at least $2 on service for every $1 spent on equipment. A planned maintenance program can extend the useful life of customer equipment by as much as 20% while providing a distributor with an ongoing source of revenue.

Kärcher Academy Service School offers multiple classes:

  • Equipment Care Training
  • Factory Service Training
  • Service Management
Karcher Academy Training

Course Descriptions

Service Training, Part 1

Kärcher Service Training, Part 1 covers the basics necessary to understand how Kärcher equipment functions and how to service and troubleshoot select Kärcher machines. Kärcher terminology, the KIK (Kärcher Intelligent Key) system, and the A9 service module are also covered. (4.5 days)

Machines covered: Armada, BR 35/12, B 40, B 60, B 80, B 90, B 150, B 250, KM 90/60, KM 105/110

 

Service Training, Part 2

Kärcher Service Training, Part 2 classes focus on in-depth disassembly and testing of select larger commercial machines. (4.5 days)

Machines covered: B 90, B 150, B 250, KM 105/110, KM 125/130

 

Windsor Service Training

Windsor Kärcher Group Service Training focuses on technology unique to Windsor Kärcher Group. The class will also explore the functionality and electrical troubleshooting of select Windsor Kärcher Group machines. (4.5 days)

Machines covered: 

  • Upright Vacuums (Sensor S, Sensor XP, Sensor S2, VS14, VSP14, Access 12) Duo Extractors (Armada, Clipper Duo)
  • CMPS2
  • Eco T/11 Cart Vac
  • Chariot 1 (I-extract24, I-scrub 24, ATV34, and CB20)
  • Chariot 2 small platform (ATV24, CS20, I-gloss 20)
  • Chariot 3 platform (CS26, CS26SP, CE26 Duo, CV 86/1 RS BP)

 

Industrial Service Training

Kärcher Industrial Service Training is an intermediate level class that will give attendees a working knowledge of select Kärcher industrial equipment. (4.5 days)

Machines covered: B 150, B 250, B 300 (when available), KM 105, KM 125, KM 120, KM 130, KM 150 LP, KM 300 (when available)

 

Industrial Technical Training

Enhance practical knowledge and skills in order to be able to service, repair, and handle warranty issues with machines from this product range. (2 days) 

Topics covered: KM 130, KM 120, KM 90, B 250, B 150, B 90, B 80, Hydraulics, Service Module Review, Portal / DISIS Overview and Health & Safety.

 

Service Management Class

Kärcher Service Management Class provides tools and direction on how to run a service center profitably. Ideal class for dealer and service center Service Managers. (1.5 days)

 

Windsor Kärcher Group End-User Class

Windsor Kärcher Group End-User Class demonstrates advanced maintenance of Windsor Kärcher Group equipment that the customers are using. (2.5 days)

 

Floor Care Field Training Classes

Floor Care Field Training Class provides service training on new and key floor care products. Service training on new and key products. (1 day)

 

Cuda Kärcher Group Technical Training

Enhance practical knowledge and skills in order to be able to service, repair, and handle warranty issues with machines from this product range. (2 days)

Topics include:

  • Detergent Overview
  • Warranty Overview
  • Website Overview
  • Follow the Wire
  • Electrical Component ID
  • Pump Repair
  • Washer Overview
  • Health & Safety

The Technical Training Program is structured in LEVEL 1, BASIC, ADVANCED and MASTER modules by brand. This offers the participant a gradual development in a building block approach to achieve knowledge and expertise. It is strongly recommended to proceed in sequence. Within each category the prerequisites, the performance levels and the desired learning objectives are different.

LEVEL 1: Basic function knowledge, nomenclature, theory, basic repairs and maintenance.

BASIC: Gains understanding and practice tasks under supervision.

ADVANCED: A thorough understanding and the performance is essentially correct, gains ability to recognize and corrects errors.

MASTER TECH: Capable of accomplishing given tasks or operations correctly, efficiently and without assistance.

Currently there is no charge for Kärcher North America distributor employees to attend the Technical Training Program (subject to change).

 

Basic Level

Hands on training, covering all the bases, the trainee gains understanding and practices the task, however they may still make errors and further training, assistance and supervision is required. Topics covered include: Machine Overview (brand specific), 12V & Oil Burner Overview, Follow the Wire & Electrical Component ID, Low Pressure Troubleshooting, Washer Overview and Health & Safety. (2-3 days)

 

Advanced Level

Hands on training, covering more advanced troubleshooting, the trainee gains a thorough understanding and performance is essentially correct. They recognize and correct errors. Adequate assistance should be given to improve further. Topics include: NG Machine Overview (brand specific), 12V Burner Overview, Smart Relay Review, Remote Wiring & Follow the Wire, Electrical Build-A-Box & Component ID and Health & Safety. (2 days)

 

Technical Exam Master Level

The trainee is capable of accomplishing given tasks or operations correctly, efficiently and without assistance. (2 days)

 

Spraymart Pump Technical Training

Enhance practical knowledge and skills in order to be able to service, repair, and handle warranty issues with machines from this product range. Topics covered include: low pressure trouble shooting, pump repair and hands-on tear down and review.
(1 day) 

Service & Parts Management

Enhance practical knowledge of what a service department is and its roll in a distributorship. Cover how to organize and make a parts and service department a profit center, not a loss center. (2 days)

Topics include:

  • Hiring Employees
  • Service Calls
  • Profitable Service Department Trouble Shooting
  • Problem/Cause/Replace
  • Service Technicians
  • Roll of a Service Department
  • Health & Safety
  • Outlook Overview
  • Web Portal Overview
  • Customer Support
  • Inventory Control
  • Department Organization Profitable Ports Department

Water Maze Technical Training

Enhance practical knowledge and skills in order to be able to service, repair, and handle warranty issues with machines from this product range. (3 days)

Topics include: 

  • Water Blaze Overview
  • HBG Overview
  • Component ID
  • Smart Relay Review
  • Follow the Wire
  • Electrical Component ID

Registration Details

Registration is limited. Course dates and curriculum are subject to change. For more information on any of the training events hosted in Denver, you may contact us at (800) 444-7654, ext 6024 or send us an email at schools@karcherna.com. For all other event inquiries, please email us at tom.burgwin@karcherna.com.

2018 Schedule

Category

Floor Care

Brand

Windsor

 

 

 

 

Windsor

 

 

Kärcher

 

 

 

Kärcher

 

 

 

Kärcher

 

 

Kärcher

 

 

 

Kärcher / Windsor

 

Course

Windsor Kärcher Group Service Training

 

 

 

 

Windsor Kärcher Group End User Class

 

 

Kärcher Service Training, Part 1

 

 

 

Kärcher Service Training, Part 2

 

 

 

Kärcher Industrial Service Training

 

 

Kärcher Industrial Floor Care Technical Training

 

 

 

Floor Care Field Training Classes

Location

Denver

 

 

 

 

Denver

 

 

Denver

 

 

 

Denver

 

 

 

Denver

 

 

Southwest Region

Midwest Region

Southeast Region

 

S. California / L.A.

Phoenix, Arizona

Blackwood, New Jersey

Florida

Blackwood, New Jersey

Blackwood, New Jersey

New Jersey (Pennsylvania / Maryland / Delaware)

Blackwood, New Jersey

East Canada

North Carolina / South Carolina / Virginia

Nebraska / Kansas City

West & Central Canada

Minnesota

Illinois

Upper NE Area

Texas

N. California

Fayetteville, Arkansas

Dates

March 19-23

June 11-15

Aug 6-10

Nov 5-9

 

May 1-3

Sept 25-27

 

April 9-13

July 9-13

Sept 17-21

 

May 14-18

July 30 - Aug 3

Oct 22-26

  

June 25-29

Dec 3-7

 

Feb 21-22

April 18-19

May 16-17

 

Feb 5

Feb 19

March 5

March 12

March 26

April 16

April 23

May 7

June 4

June 18

July 16

July 23

Aug 27

Sept 10

Oct 1

Nov 4

Nov 26

Dec 10


Category

Pressure Washers

Brand

Hotsy

Kärcher / Landa / Other

Kärcher German Machines

Kärcher / Landa / Other

Kärcher American Machines

Hotsy

Kärcher German Machines 

 

Kärcher German Machines

Hotsy

Kärcher / Landa / Other

Hotsy

Kärcher German Machines

Kärcher / Landa / Other

Kärcher German Machines

 

Landa Kärcher Group

Hotsy

Kärcher

Course

Technical Training - Basic Level

 

 

 

 

 

 

 

Technical Training - Advanced Level

 

 

 

 

 

 

 

Technical Exam - Master Level

Location

Camas

Camas

Camas

Fayetteville

Toronto

Milwaukee

Toronto 

 

Quebec City

Austin

Camas

Camas

Toronto

Blackwood

Tucson

 

Camas

Camas

Camas

 

Dates

March 13-15

March 27-29

May 8-10

June 6-7

June 20-21

July 11-12

July 25-26

 

March 7-8

April 25-26

Aug 15-16

Aug 29-30

Sept 12-13

Sept 26-27

Oct 10-11

 

Oct 24-25

Nov 7-8

Dec 5-6


Category

Water Treatment

Brand

Water Maze

Course

Water Maze Technical Training

Location

Camas

Dates

April 10-12


Category

Parts Washers

Brand

Cuda

Course

Cuda Kärcher Group Technical Training

Location

Camas

Blackwood

Dates

April 25-26

June 13-14


Category

Pumps

Brand

Spraymart

Course

Spraymart Pump Technical Training

Location

Fayetteville

Dates

June 5


Category

Service

Brand

All

Course

Kärcher Service Management Class

Location

Denver

Dates

July 17-18


Category

Service & Parts

Brand

All

Hotsy

Course

Service & Parts Management

Service & Parts Management

Location

Orlando

Orlando

Dates

March 20-21

March 22-23