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Repair service

Here's how it works: devices from the Home & Garden range, as well as some smaller machines from the Professional range, can be repaired quickly and affordably in one of our centers or our dealers. 


Specially trained service engineers ensure a high-quality repair. Repair stations for each product group and a full stock of replacement parts on-site also ensure an extremely quick repair. Every machine undergoes a complete function test and safety inspection according to Kärcher standards.

Repairs process

  1. Deliver the faulty machine at one of our dealers or retailers where the machine was purchased, including accessories, in a cardboard box.

  2. Enclose a brief description of the fault and a copy of the proof of purchase – this will allow us to check if a warranty or goodwill settlement is possible.

  3. An inspection of your machine will be done.

  4. You will receive a formal quotation.

  5. Repairs will then begin.


If you have any further questions on the repairs process email us at service@karcher.co.za


The benefits for you


Complete overhaul and safety test
Complete overhaul of the machine and parts. The functionality and safety of your machine will be checked following the repair.

Quick service guaranteed
The repair process takes, on average, three working days in our service centre.

Quality guaranteed
Your repair is guaranteed for 3 months.

Service contact details
We are happy to answer any questions you may have, just call us on +27 11 657 7300 / 0860 karcher or email us at service@karcher.co.za.





Service payments

Kärcher (Pty) Ltd offers a full workshop and service facilities 5 days a week, as well as training on all Kärcher machines.

On-site repairs at customer premises:

  • Customers with a 30 day account  -  official order required prior to commencement of work.
  • Customers without a 30 day account  -  full payment required prior to commencement of work.

Kärcher workshop repairs:

  • All repairs – Full payment required prior to commencement of work.
  • Customers with a 30 day account  -   official order required prior to commencement of work.

 *Prices are subject to change without prior notice.


Kärcher Centers

Our Home & Garden range can be repaired at any of our Kärcher Centres. 

Here you can find a list of our branches.

Service dealers for Home & Garden

Regardless of where you bought your Kärcher machine, you can contact any Kärcher dealer in your local area in the event that a repair is required. The cost of having your machine repaired by one of our service partners may differ from the machine to machine.


> Dealer search


Repair status report

You have handed in your Kärcher machine at one of our Service Centers and you now have a question about its repair status? Please fill out the following form in order to execute this request.