Trust your commercial cleaning equipment to work when you need it. For peace of mind, we offer optimal service, advanced technologies, expert training, asset management tools, spare parts, and accessories. You can rely on Kärcher's service programs as your one-stop aftermarket solution.
Security means more than just a promise—it means being there when it counts.
We are committed to your success with a full range of on-site services tailored to your needs. As your end-to-end system provider, we offer comprehensive support throughout the entire operating life of your Kärcher equipment. Whether it's us or one of our certified partners, we’ll be right there on-site whenever you need us.
When you work with professional cleaning equipment, you need a fleet that is ready to perform at a moment's notice. That requires a partner who offers more than just hardware. We provide a total cleaning solution: reliable machines, specialized detergents, advanced technology, and expert advice—all backed by a service standard that sets the industry benchmark.
Our on-site support is fast and dependable, arriving with the exact tools and spare parts needed to get you back to work. From routine inspections to comprehensive full-service maintenance, our tailored packages ensure your equipment stays in peak condition. With Kärcher Service, you get more than a repair; you get complete peace of mind.
Kärcher offers a wide range of maintenance programs for your fleet. Utilize one of our many packages and your equipment's life will not only be extended, but it will also reduce your downtime costs.
Not only does Kärcher offer maintenance packages for its own equipment, we also service and repair machines from other manufacturers. Regardless of the brand of machines in your fleet, we can support you with competent, reliable and fast service.
From sweepers and scrubbers to extractors and vacuums, Kärcher specializes in repairing and testing used equipment to provide customers throughout North America with a cost-effective option.
Manage your assets, request service online, track open calls, approve or decline open quotes, and receive historical information on your equipment through Kärcher's service web portal.
In the event of a repair, you will receive fast and effective service. Our goal is to complete every service order as quickly as possible and to your utmost satisfaction. The process below illustrates the efficiency of our service system.
1. Need a repair?
Simply contact us by phone, through our Service app, or by email. Your Kärcher machine will be professionally repaired and ready for use as quickly as possible.
2. Stay updated
Shortly after we accept the order, you will receive a confirmation via the Service app, email, or fax.
3. Quick scheduling
We will arrange an appointment that works for you. Thanks to our efficient route planning system, we'll be on-site as quickly as possible.
4. Kärcher quality repairs
A specially trained service technician will arrive to service your machine. Based on your fault description, our technician will bring the necessary spare parts.
5. Instant service report
As soon as the problem is resolved, you'll receive a service report via email or fax detailing the repairs made and the parts installed.
6. Simple processing
If your repair is not covered by a service package or warranty, you will receive an invoice via email or mail. The best service is always straightforward.
Our objective is to repair your machine as quickly as possible. If a repair cannot be completed on-site, we utilize our superbly equipped workshops. Our technicians will organize the transport, requiring no extra effort from you. We can also provide a replacement machine through the Kärcher rental service if required.
Kärcher service vehicles carry everything technicians need for inspections and repairs. Along with specialized measuring and diagnostic tools, our vehicles are stocked with the most important spare parts, wear parts, accessories, and detergents. Our technicians also use laptops to handle the repair documentation and access digital technical manuals for every Kärcher machine.
Repairs for large equipment or full machine reconditioning are carried out in our specialized workshops, which are fully stocked with all necessary tools and common spare parts.
We appreciate your business and strive to deliver the best experience possible. Kärcher utilizes a central dispatch center that handles all service requests nationwide.
To expedite your call, please provide the following:
Note: You can find the material and serial numbers on our service sticker or type plate. These are affixed to the machine in a clearly visible location. The machine designation is located on the unit itself or the type plate (usually found on the rear, underside, or inside the machine).