Contact

Do you have any questions, suggestions or problems? We are always happy to help you.

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Do you have any questions, suggestions or problems? We are always happy to help you.

Our hotline is open Monday to Friday, 08.30 - 17.30 WIB

Phone: +63 2 957 0626
Direct Line: +63 2 907 8520
Hotline: +63 917 KARCHER (5272437)
Email: info.ak-ph@ph.karcher.com
 
You can find our FAQs here.

Inquiry Form

Product/Service Inquiry


UPDATE: Service and Delivery in times of Covid-19.


COVID-19: Information regarding our PH Customer Care Team
Due to the recent government guidelines regarding the Covid-19, we are currently working at a reduced head count in our Customer Care Team.  We aim to respond to emails within 10 working days.

We would like to thank you for your patience and ask that you do not send a further email chasing a response unless you haven't heard from us during this period.

 

Product Repair & Delivery.

Safety is our key priority - Kärcher is closely watching developments to guide us in effectively protecting our employees as well as our customers, our top priority, while still delivering our services to our customers through innovative alternative methods.

Despite the work suspension, Kärcher continously provide service repair but on a limited capacity.

For machines brought prior to the ECQ, repairs shall commence upon resumption of operations as per IATF and LGU guidelines.

We can also be contacted via on our Social Networking Pages found on our website. 

 

Thank you for your patience,

The Kärcher Customer Care Team

General Inquiries

Professional Sales Support

For all enquires relating to Professional products

Opening hours: 8:30am - 5:00pm
Contact No.: +63 917 632 5652 | +63 917 714 3424

Email: info.ak-ph@ph.karcher.com

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Home & Garden Sales Support

For all enquires relating to Home & Garden products

Opening hours: 8:30am - 5:00pm
Contact No.: +63 917 702 0137

Email: info.ak-ph@ph.karcher.com

Facebook

Instagram

Youtube


Helpline

In the event you need to email us regarding a fault or performance of the machine, please ensure you include the information below otherwise we will be unable to process the request:


• Your full name
• Full address
• Contact telephone number
• Email address
• Model of machine
• Serial number of machine
• The 1.number from your machine (this is usually near the serial number)
• Proof of purchase - this can be a receipt, invoice or bank statement. We require a copy of a proof of purchase as per the terms and conditions of the warranty. We are very flexible on what this can be, including relevant screenshots that detail the order, name of the account holder and date; however without this we cannot validate your warranty.

Please note product registration does not qualify as proof of purchase and clearly states at time of registration should you need to claim we will ask for a copy of the proof of purchase.


FAQs, retailer search and service addresses

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FAQs

We answer your most frequently asked questions here.

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Retailer search

Find local retailers for private customers and customers in trade and industry.

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Service addresses

Our expert service partners are happy to provide on-site assistance.