Contact

Do you have any questions, suggestions or problems? We are always happy to help you.

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Do you have any questions, suggestions or problems? We are always happy to help you.

Our hotline is open Monday to Friday, 08.30 - 17.30 WIB

Professional: +63 917 714 3424 /
Retail: +63 917 702 0137 /
Service: +63 917 622 5652
Email: info.ak-ph@karcher.com
 
You can find our FAQs here.

Inquiry Form

Product/Service Inquiry


General Inquiries

Professional Sales Support

For all enquires relating to Professional products

Opening hours: 8:30am - 5:00pm
Contact No.:+63 917 714 3424

Service: +63 917 622 5652

Email: info.ak-ph@karcher.com

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Home & Garden Sales Support

For all enquires relating to Home & Garden products

Opening hours: 8:30am - 5:00pm
Contact No.:+63 917 702 0137 

Service: +63 917 622 5652

Email: info.ak-ph@karcher.com

 

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Helpline

In the event you need to email us regarding a fault or performance of the machine, please ensure you include the information below otherwise we will be unable to process the request:


• Your full name
• Full address
• Contact telephone number
• Email address
• Model of machine
• Serial number of machine
• The 1.number from your machine (this is usually near the serial number)
• Proof of purchase - this can be a receipt, invoice or bank statement. We require a copy of a proof of purchase as per the terms and conditions of the warranty. We are very flexible on what this can be, including relevant screenshots that detail the order, name of the account holder and date; however without this we cannot validate your warranty.

Please note product registration does not qualify as proof of purchase and clearly states at time of registration should you need to claim we will ask for a copy of the proof of purchase.


FAQs, retailer search and service addresses

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FAQs

We answer your most frequently asked questions here.

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Retailer search

Find local retailers for private customers and customers in trade and industry.

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Service addresses

Our expert service partners are happy to provide on-site assistance.