Servicing and Repairs
On-site repair for Professional machines
If you require a repair, we offer a fast, efficient, top-quality service. The service process described explains how efficient our service system is in the event of a machine fault. Customer service really can be that simple and inspired.
Repairs Process
- We will keep you up to date
Shortly after your request has been accepted, you will receive an order confirmation via email. With Kärcher's customer service team, you are in capable hands. - Appointments arranged quickly
We will arrange an appointment together with you. Thanks to our efficient route planning system, we will be with you as quickly as possible. The appointment will be confirmed with you by email or phone. - Straightforward repair
A specially trained service engineer will come to you directly to carry out the repair. Using the description of the fault that you have provided, we can ensure that any spare parts that are likely to be needed can be brought to the appointment for a Kärcher-quality repair. - Immediate service report
As soon as our service engineer has resolved your issue, you will be sent a service report via email or fax. This report will tell you what spare parts have been fitted and what has been repaired on your machine. - Simple process
Provided your repair is not covered by a Kärcher Service package or is not being carried out free of charge as part of the warranty, we will send you an e-invoice by email.
Repair fee for Professional machines without maintenance contract
Out of warranty / voided warranty:
- Labour: $75 per unit block
- Transportation: $65 per return trip**
- Repair Parts: at listed price
- Wear and Tear Parts (Consumables): at listed price
With valid warranty:
- Free of charge* for labour, transportation and repair parts
- Wear and Tear Parts (Consumables): at listed price
Repair fee for Professional machines with maintenance contract
Out of warranty / voided warranty & outside scheduled visits (ad hoc repairs):
- Labour: $75 per unit block
- Transportation: free of charge**
- Repair Parts: 25% off listed price
- Wear and Tear Parts (Consumables): 25% off listed price
With valid warranty & during scheduled visit:
- Free of charge* for labour, transportation and repair parts
- Wear and Tear Parts (Consumables): 25% off listed price
* Chargeable if misuse or negligence is found.
**Only for Singapore mainland, Sentosa, and Jurong Island.
The above rates are not inclusive of prevailing goods and services tax. Published prices is correct as of 25 Jan 2025.
Contact Information
WhatsApp only (no calls): +65 9246 2860
Repair of Consumer (home use) machines
New Kärcher Authorised Service Centre for Consumer (Home Use) Machines, with effect from 24 April 2026
Operated by DWS Pte Ltd
Address: 11 Woodlands Close, #04-06, Singapore 737853
Walk-ins: Mon - Fri | 9.30am – 5.30pm
(Closed on Weekends & Public Holidays)
Get in touch with DWS Pte Ltd:
Call: +65 6950 4107
WhatsApp (Text Only): +65 8788 0465
Note: Our Teban Gardens location remains open for Professional machine repairs, and drop-off and/or collection only (no on-site repairs) for Consumer machines.
Seamless spare parts logistics
Maximum availability and fast delivery are the pillars of our spare parts logistics. Most of the required spare parts are immediately obtainable. This is possible thanks to Kärcher's ultra-modern logistics centre, with over 70,000 items that can be supplied immediately and delivery of the necessary parts guaranteed within 24 hours. Our routes are continuously streamlined using innovative logistics and IT networking.
Nothing is impossible.
In the rare event that a spare part is not available immediately, we will do everything we can do resolve the issue. Production of spare parts and machines is based primarily in Germany. This ensures not only the highest quality of materials but enables fast response times in obtaining the required materials.
Uncompromising in quality and safety.
Our service technicians use only Kärcher original spare parts. This ensures reliable operation and maximum safety for man and machine.
Service training
Always up to date
Kärcher service engineers know how to help in any situation. And that is no coincidence. We take training very seriously. We see this as the key to our success. Our service engineers, as well as those of our service partners, take part in ongoing training at our training centre, where we provide over 250 training days every year. This means that their expertise is always up to date. Ten internal and a large number of expert external training consultants are responsible for training our staff.
Training our own service engineers and service partners
Thanks to our comprehensive training system, our service engineers and those of our service partners are trained using the latest teaching methods. Specialist knowledge is acquired through technical as well as electrotechnical training. A wide range of practical exercises ensure that the service engineers are ideally prepared for working in the field.
What's more, our service technicians are trained to the level of "qualified electrician for specified tasks" ("Elektrofachkraft für festgelegte Tätigkeiten") and are therefore authorised to carry out all safety and technical tests on our machines in accordance with DGUV V3 (formerly BGV A3). With this qualification, our service engineers are legally required to produce test reports that attest to the electrical safety of their machines.
Supplementary application training ensures that your servicing jobs can be carried out to your utmost satisfaction.
Specialist training of our own service engineers
In addition to around 90 days of basic training, selected Kärcher service engineers also undertake a special training programme to ensure that they are ideally placed to meet your requirements. As the first manufacturer of cleaning machines, we train our young technicians to become IHK-certified (German Chamber of Commerce and Industry) service engineers. In order to guarantee the highest quality of service, social skills training also features in the programme, in addition to technical and application training. For instance, our service engineers receive special training in the areas of appearance and presentation, time management, conflict management and customer focus. This means that our service staff are ideally equipped for any task.
Ideally equipped – our vehicles and workshops
Our utmost aim is to get your machine working again as quickly as possible in the event of a breakdown. If a repair cannot be carried out on-site, machines can also be sent to Karcher Centre Singapore, which is equipped with top-quality workshops. Our service engineer will organise for the machine to be dispatched – for you there is no additional effort involved. If necessary, we will provide you with a replacement machine via the Kärcher rental service.
Our vehicles – a travelling workshop!
Kärcher vehicles have everything on board that service technicians need for inspections, services and repairs. In addition to all of the necessary measuring instruments, standard tools and Kärcher-specific tools, our vehicles are also equipped with the most important spare parts and wear parts, as well as accessories and cleaning agents. Not only do our service engineers have access to all of this equipment, they also have their own laptops through which the entire repair is processed. The laptops can also be used to access technical documents relating to any available Kärcher machine. We ensure that all of the essential requirements to carry out your repair – which are for us a given – can be met as quickly as possible.
Our workshops
Repairs on large machines and machine overhauls are carried out in our workshops. What's more, any necessary spare parts can be retrieved directly from our central warehouse and are available within a few days. What could be better?
