GENERAL TERMS AND CONDITIONS

ONLINE SHOP

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our OnlineShop website: www.kaercher.com/in (our site) to you.

Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

Please note that these terms and conditions only apply to orders from our OnlineShop website. Please also note that, although orders from our OnlineShop website may be fulfilled by other divisions of the Kärcher Group, these are the only terms and conditions which apply to such orders and any other terms and conditions (for example on the back of dispatch notes) should be ignored.

Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

Contents
1. Information about us
2. Your status
3. How the contract is formed between you and us
4. Our status
5. Consumer rights
6. Availability and delivery
7. Risk and title
8. Price and payment


1. INFORMATION ABOUT US

We operate the website www.kaercher.com/in .

2. YOUR STATUS

Our site is only intended for use by people resident of India. We do not accept orders from individuals outside India.

By placing an order through our site, you warrant that:

(a) you are legally capable of entering into binding contracts; and
(b) you are at least 18 years old; and
(c) you are resident of India; and
(d) you are accessing our site from that country.

3. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. The contract between us (Contract) will only be formed when we dispatch the Product.

4. OUR STATUS

We may also provide links on our site to the websites of other sellers, whether affiliated with us or not. We cannot give any undertaking that sellers to whose website we have provided a link on our site will be able to fulfil your order or that any products purchased from such sellers will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller.

5. CONSUMER RIGHTS

5.1 If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 9 below).

5.2 To cancel a Contract, you must inform us in writing. You must also return the Products unless it is a detergent or chemical to us as soon as reasonably practicable after informing us of the cancellation, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

You will not have any right to cancel a Contract for the supply of any detergents or chemicals if the container seal has been broken or tampered with

6. AVAILABILITY AND DELIVERY

We always aim to dispatch all Products in stock within 5 to 7 working days.


7. RISK AND TITLE

7.1 The Products will be at your risk from the time of delivery.

7.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

8. PRICE AND PAYMENT

8.1 The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

8.2 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already dispatched the Products.

8.3 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

8.4 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have dispatched the Product, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as an error.

8.5 You may be charged before we dispatch your order.