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Privacy Information and Cookies

Kärcher is committed to ensuring that your privacy is protected. This Privacy Information sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us.
Kärcher follows while processing your personal data the applicable Data Protection regulations. All data will be deleted if not needed for lawful processing any more.

Information Kärcher collects from you

When visiting the website Kärcher collects your IP Adress to ensure the general operability of the website‘s services.

When you contact Kärcher through the contact form we need to know your e-mail address, city of residence and country of residence in order to process your inquiry and if necessary to forward it to the respective Kärcher location in your country of residence.

When you use the dealer and service search we record your IP-address for location purposes. Your detailed location will only be collected when you have explicitly given your consent on the website or by the settings of your browser.

When register in the “Register and Win” promotions of Kärcher, Kärcher stores your data only after your explicit consent. This data is your chosen salutation, your full name and address including the e-mail address and your phone number. Additionally the information you have provided such as your assignment to commercial of private and the year of your birth, the part number and name of the product acquired and the date of purchase.

When you apply for a warranty extension we collect the part number and name of the product acquired and the date of purchase including your chosen contact information such as e-mail address and street address. This information is forwarded to the respective Kärcher entity in the country where you have purchased the product.

Cookies

We use cookies on this website to help it operate effectively. Cookies are small data files, applied by the majority of websites, which transfer text-only information to the hard drive of your computer.

We use analytics cookies to collect information on how visitors interact with our website and to enable us to maintain and develop it. The data gathered, which includes details of the number of visitors to the site and the pages they access, is in anonymous form. It does not identify individual users.

We use

  • Omniture (Adobe Analytics) 
  • Adobe Dynamic Tag Management
  • Adobe Audience Manager
  • New Relic

Further information about Adobe’s privacy measures can be found in Adobe’s Privacy Center.

Your Rights

You have the right to request from Kärcher access to and rectification or erasure of your personal data or restriction objection of processing as far as no archival requirements of Kärcher conflict.

To exercise your rights or in case of information on how Kärcher processes personal data you may contact Kärcher’s Data Protection Officer Mr. Harry Bender at Harry.Bender@de.kaercher.com.

As data subject you also have the right to lodge a complaint with a supervisory authority, in particular in the state of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data by Kärcher relating to you infringes Data Protection regulations.

Additionally you may lodge a complaint regarding the processing of your personal data at the competent supervisory authority for Kärcher, the Country Commissioner for Data Protection and Freedom of Information (Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit) Baden-Württemberg, Königstraße 10a, 70173 Stuttgart, Germany, phone +49 (0)711/615541-0, fax +40 (0)711/615541-15, https://www.baden-wuerttemberg.datenschutz.de/ e-mail: poststelle@lfd.bwl.de