REPAIRS AT A FIXED PRICE AND WARRANTY CONDITIONS
We offer repairs at fixed prices for our products in the Home & Garden area. You can find all information in the download area.
*Please be aware that we can only address inquiries related to our operations in Malaysia. For inquiries related to other regions, we suggest reaching out to the relevant regional office.
Where to find product information?
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Please complete the following form to register. Please register your warranty online within 7 days of purchase.
By submitting this form you agree to our privacy policy. Read here
Fields marked with an asterisk (*) are mandatory.
The warranty granted by Kärcher does not affect your statutory rights as a consumer (particularly your guarantee). Please see warranty conditions for further information regarding the content of the warranty, the duration and geographical scope of the warranty cover and the name and address of the warrantor.
Home & Garden warranty conditions
Your Kärcher product is manufactured to be free of faulty materials and workmanship for the following period:
Warranty Period
1 year
Product Category
- Wet & Dry Vacuum Cleaners
- Submersible Pumps
Warranty Period
2 Years
Product Category
- Pressure Cleaners
- Indoor White Range
○ Air Purifiers
○ Carpet & Upholstery Cleaners
○ Electric Brooms
○ Floor Cleaners
○ Steam Cleaners
○ Steam Vacuum Cleaners
○ Vacuum Cleaners
Warranty Period
5 Years
Product Category
- Hose Box Range
Warranty Period
12 Years
Product Category
- Hose PrimoFlex 1/2" -15m
- Hose PrimoFlex 5/8" -15m
- Hose PrimoFlex 5/8" - 25m
- Hose PrimoFlex 3/4" - 25m
Warranty Period
15 Years
Product Category
- Hose Performance Plus 1/2"- 20m
- Hose Performance Plus 5/8"- 25m
Warranty Period
18 Years
Product Category
- Hose Performance Premium 1/2"- 20m
- Hose Performance Premium 5/8"- 25m
Warranty Period
No warranty
Product Category
- Automatic Watering
- Nozzles, Spray Lances
- Sprinkles
- Hose Connection Systems
Note:
- For Indoor White Range products, the 2-year warranty period is applicable only for
purchases made from 1 January 2026 onwards. - The hose box range warranty (a total of 2+3 years) only covers functionality issues.
Online registration is required to activate the additional 3 years of coverage;
otherwise, the product will only be entitled to 2 years.
HOME & GARDEN ACCESSORIES
Consumable items such as filters, brushes, hoses, o-rings, batteries, cloth sets, accessories and other normal wear and tear parts are excluded under this warranty.
Note: Home & Garden products used for commercial, industrial or rental purposes, is reduced to 30 days warranty.
For complete range of professional products, please visit or call Kärcher commercial & industrial sales division on 03-55650399.
** IMPORTANT:
Please retain copy of invoice / sales receipt / proof of purchase along with the warranty registration confirmation for any future warranty claims. If you are not able to furnish proof of purchase, you will be obliged to pay for any repairs.
Additional information please refer to our Home & Garden Warranty Conditions.
Repairs by our service partners
No matter where you purchased your Kärcher machine, you can also use any of the listed Kärcher appointed service dealer in Malaysia and get the repair done there at a fixed price. Or free of charge if covered under the warranty. The repair prices of our independent service partners may differ to the Kärcher fixed price. Find Kärcher dealers and service partners easily using the service dealer search.
