Cancellation policy

Consumers have the right to withdraw in accordance with the stipulations set out below. A consumer is any natural person who makes a legal transaction for purposes which by and large cannot be attributed to his or her commercial or independent professional activities.

Cancellation policy

Consumer Rights

Please note, the following information only applies to orders from our OnlineShop website. Products purchased elsewhere should be returned directly to the retailer from which they were originally purchased.

You have the right to cancel this agreement within 14 days without giving reasons. The cancellation period is 14 days from the day you or a third party designated by you, who is not the carrier, took possession of the last item.

To exercise your right to cancel, you must inform us Karcher NZ Tel: 0800 KARCHER, Fax: 0800 111 527, email: of your decision to cancel this agreement with an explicit declaration (e.g. by letter, sent by post, by fax or by email). 

The cancellation period is deemed to have been complied with provided that you send us notification that you are exercising your right to cancel before the cancellation period has expired.