When can a claim be made under warranty?

TERMS & CONDITIONS

Kärcher Commercial Warranty

Kärcher New Zealand warrants that, subject to the exclusions and limitations below, the product will be free from defects in material and workmanship for the duration of the warranty period from the date of purchase.

When returning a defective product to the place of purchase, all goods must be returned that were supplied in the packaging at the time of sale, including accessories.

Kärcher Ltd (“Kärcher”) of 257 Ti Rakau Drive, East Tamaki, Auckland, 2013 Tel: 0800 KARCHER (0800 527 2437) , provides the following warranty (“Warranty”) in relation to the Kärcher Professional range (“Product”).

For safety and user instructions, please refer to the user guide enclosed with the product or on our website at www.karcher.co.nz

DOMESTIC PRODUCTS

2 Year Domestic Warranty

· Accessories

· Petrol Water Blasters (G)

· Vacuum Cleaners (VC)

· Wet & Dry Vacuum Cleaners (WD)

· Window Vacuums (WV)

· Steam Cleaners (SC)

· Push Sweepers (S)

· Floor Care (FC, FP, KB)

· Spray Extractors (SE)

· Outdoor Power Equipment (OPE)

5 Year Domestic Warranty (3 years as standard, plus 2 additional years upon online registration)

· K 2 and K 3 machines purchased on or after September 2018

· Please keep your proof of purchase for warranty purposes

· Online registration must be completed within 90 days from the purchase date to qualify for extended warranty

7 Year Domestic Warranty (5 years as standard, plus 2 additional years upon online registration)

· K4, K5, K6 and K7 machines purchased on or after September 2018

· Please keep your proof of purchase for warranty purposes

· Online registration must be completed within 90 days from the purchase date to qualify for extended warranty

Domestic units used in commercial applications have a 3-month warranty. Kärcher deems units purchased under a business name or with a business credit card as commercial use.

Commercial Warranty - Definition

A machine purchased for frequent (daily) use in a commercial environment.

Kärcher warrants that, subject to the exclusions and limitations below, the Product will be free from defects in material and workmanship for the duration of the Warranty period from the date of purchase.

Professional Range - 1yr Commercial Warranty

• Sweepers (KM)

• Scrubber/Dryers (B / BR / BD)

• Carpet cleaners (Puzzi, CV, BRC)

• Industrial Vacuums (IV)

• Ice Blasters (IB)

• Vehicle wash (CB / CW / TB / WRP / HDS-C / HDR / SB)

• Industrial High Pressure Cleaning Systems (HKF / HDI / HWE / SHD-R)

• Refurbished Machines

• Accessories

Professional Range - 1yr + 1yr (When registered online)

• Wet & Dry Vacuum (NT H class)

Professional Range - 2yr Commercial Warranty

• Water Blasters (HDC, HD / HDS CLASSIC, HD / HDS ADVANCED, HD ST)

• Battery Power+ Range - including battery and chargers (KIRA CV 50 Bp / HV 1/1 Bp Fs / LVS 1/1 Bp / LVS 1/2 Bp / BR 30/1 Bp / BR 30/4 C Bp / T 10/1 Bp / T 15/1 Bp / BVL 5/1 Bp / CV 30/2 Bp / NT 22/1 Ap Bp L / Puzzi 9/1 Bp / Puzzi 2/1 Bp / HD 4/11 C BP / CVS 65/1 Bp / SPB 15/36 Bp / LB 930/36 Bp / CS 400/36 Bp / LT 380/36 Bp / LM 530/36 Bp)

• Vacuum’s, carpet cleaners & steamers (NT excluding H class / T / CV / AB / AP/ BV / EB / Puzzi / DE)

Professional Range - 2yr + 2yr Commercial Warranty (HD/HDS ADVANCED, HD ST - When registered online)

Water Blasters from the HD / HDS Classic/Advanced & HD ST Classic and Advanced ranges will qualify to receive an extended warranty of an additional 2 years (including any accessories packaged with original invoiced machine). To be eligible to claim for this extended warranty the machine must be registered within 60 days of purchase (refer Service/Warranty section of website) and a logbook of the scheduled maintenance and repairs must be maintained for the duration of the warranty period. This logbook should include the date of each service or repair, the nature of the service or repair, and completed by an Authorised Kärcher Service Agent, including the name of the agent who has completed the service or repair. To find a list of Authorised Service agents, please visit:

https://www.kaercher.com/nz/services/support/dealer-search.html

This logbook will serve as proof of regular maintenance and must be in accordance with the required routine maintenance checks as listed in your service manual handbook. This logbook will help determine whether any issues that may arise during the warranty period result from a manufacturing defect, improper use, or a lack of regular maintenance. Failure to maintain this logbook may affect warranty cover.

Warranty Does Not Cover:

• A defect caused by normal wear and tear;

• Where RM110 or RM111 was not used to maintain the heating coil; or

• The additional 2 year warranty on the mild steel coil. This item is covered for 2 years only;

This warranty excludes damage to heating coils resulting from water supply variances, including calcification, corrosion, or mineral buildup (e.g., blackwater) caused by water hardness or softness or intermittent supply.

• 3rd party lithium batteries being installed in any Kärcher machine variants with on-board chargers.

Warranty

If a defect appears in the Product before the end of the warranty period and Kärcher finds the Product to be defective in materials or workmanship,

Kärcher will, in its sole discretion, either:

a. Replace or repair the Product or the defective part of the Product free of charge, or

b. Arrange the Product or the defective part of the Product to be repaired and placed by a qualified repairer free of charge.

Kärcher reserves the right to replace defective parts of the Product with parts or components of similar quality, grade and composition where an identical part or component is not available.

Goods presented for repair may be replaced by refurbished goods of the same type instead of being repaired.

Warranty Claims

a. If a fault covered by the Warranty occurs, the purchaser must first contact Kärcher or an authorised Kärcher distributor.

b. Any Warranty claim must be accompanied by proof of purchase and details of the alleged defect.

c. Unless otherwise agreed in writing by Kärcher, the customer must pay the cost of transporting the Product to and from Kärcher or Kärcher’s authorised repair agent and any related insurance cost. If Kärcher accepts the customer’s claim under this Warranty, Kärcher will reimburse the customer for its transportation costs.

d. This Warranty is limited to defects in the materials or workmanship in the Product and does not cover expendable parts or the replacement of parts due to fair wear and tear.

Refurbished (12 months) & Ex-Demo (as advised) Stock Professional Warranty Terms

Refurbished & Ex-Demo - Definition

Refurbished - a professional product purchased for commercial use. Product may have had components replaced, inspected (and/or) tested by Kärcher

Authorised repairer and is deemed in ‘as new’ condition.

Ex-demo - a professional product purchased for commercial use. Product may have had components replaced, inspected (and/or) tested by Kärcher

Authorised repairer. Product may show visible signs of use and is deemed in ‘good working’ condition.

Parts - 6 months warranty when fitted by an authorised dealer (including labour)

Exclusions

The Warranty will not apply where:

a. The Product has been modified, repaired or serviced by someone other than Kärcher or an authorised repairer;

b. Kärcher cannot establish any fault in the Product after testing;

c. The Product has been used other than for the purpose for which it was designed;

d. The Product has been subject to abnormal conditions, whether of temperature, water, humidity, pressure, stress or similar;

e. The purchaser has used or fitted non-genuine or non-approved parts and accessories;

f. The Product defect has arisen due to abuse, misuse, neglect or accident;

g. The Product defect has arisen due to the purchaser’s failure to properly set up, maintain or use the Product (refer to User Manual / Quick Start Guide);

h. The damage to, or failure of, the Product has resulted from low or high voltage, the use of an incorrectly sized extension lead or a coiled electrical extension lead;

i. The damage has been caused by impurities in the water supply to the product and/or debris contaminating the pump and motor; or

j. The damage has been caused by the use of chemicals and detergents not approved by Kärcher.

k. The registered name differs from the online registration. The Extended Warranty will not transfer with the ownership of the Product, therefore should the Product be sold during the Extended Warranty period the Extended Warranty will become null and void.

l. Any degradation caused by charging behavior that deviates from the manufacturer’s specified environmental or operational guidelines.

m. Where a 3rd party lithium battery has been installed into either any battery machine, either AGM, wet, gel or lithium variant.

Professional Battery Ranges (refer below)

• AGM, GEL, Lead Carbon or Traction batteries - 12 months

• Kärcher 18v / 36v Lithium (Li-Ion) - 2 years

• Inventus Lithium (80Ah Li-Ion) - 5 years / 2,700 cycles*

• Inventus Lithium (90Ah Li-Ion) - 5 years / 4,000 cycles*
*As per manufacturers guidelines

LITHIUM BATTERY REPLACEMENT
Li-Ion batteries contain Battery Monitoring System (BMS) to regulate the batteries performance and behaviour. Kärcher Li-Ion batteries coupled with on-board chargers are integrated into the machine and considered a component of the machine variant they are supplied in. The integration or use of a Lithium-ion Battery type that is not supplied by Kärcher into these variants is considered technical change/modification of the machine. Possible risks which may arise out of the integration or change of the battery can be defects of the machine electronics, uncontrolled actions and movements of the machine, fire (machine electronics or battery) and explosion (extreme case for the battery). Customers who have integrated or changed the battery to an unauthorised lithium battery variant that is not supplied by Kärcher shall bear full product liability for the risk arising out of the integration or change to an alternative Li-Ion Battery type and will void the warranty on the machine. In addition, any machine faults, injuries, property or personal damages that occur after this technical change/modification of the machine will be deemed the risk of the customer and Kärcher will be not be held responsible for such changes.

Please contact Kärcher Customer Service on 0800 KARCHER (0800 527 2437) for more information.