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Repair service

Here's how it works: devices from the Home & Garden range, as well as some smaller machines from the Professional range, can be repaired quickly and affordably. Machines with a material or manufacturing flaw are repaired free of charge within the warranty period.

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Specially trained service engineers ensure a high-quality repair. Repair stations for each product group and a full stock of replacement parts on-site also ensure an extremely quick repair. Every machine undergoes a complete function test and safety inspection.

 

Repairs process

  1. Take your complete machine including accessories to your nearest Kärcher Center or Kärcher Dealer.

  2. Take a copy of the proof of purchase – this will allow us to check if a warranty or goodwill settlement is possible.

  3. It is in our interest to get your machine returned to you in less than seven days. If the repair is calculable, you will receive a 12-month warranty on the repair.

  4. A strip and quote fee is normally charged for the inspection of the machine. Pricing is dependent on location and dealer.
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The benefits for you

Complete overhaul and safety test

Complete overhaul of the machine and replacement of wear parts. The functionality and safety of your machine will be checked following the repair.

Quick service guaranteed
The repair process takes, on average, five to seven working days in our service centre.

Quality guaranteed
Your repair is guaranteed for 12 months.

Service hotline
We are happy to answer any questions you may have, just call us on 0800 KARCHER.

 

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Repair warranty

Kärcher offers domestic customers a warranty on Home & Garden products of two and five years (depending on the product) from the date of purchase, covering material and manufacturing defects. For commercial use, we offer a warranty of two years for HD/HDS, T/NT. You must provide proof of purchase as proof of the warranty. The machine must be serviced every six months for warranty purposes. 

 

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Service partners for Home & Garden

Regardless of where in New Zealand you bought your Kärcher machine, you can contact any Kärcher supplier in your local area in the event that a repair is required. 

 

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