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PRODUCT GUARANTEE

Guarantee for Home and Garden products.

At Kärcher we test every machine before it leaves the factory and lifetime test every 1000 thousandth machine to ensure they will withstand many years of use, long beyond the guarantee period.

Alongside our stringent testing, we offer a manufacturing guarantee on our products. The details for this are below:

·        The Kärcher product is covered under guarantee by Kärcher (UK) Limited to be free of defective parts and materials for a period of 24 months from the date of purchase (or as otherwise stated at point of sale) providing the product is used for normal domestic duties. (For full list of guarantee periods by product, please see domestic machine list below).

·        All guarantee periods commence on the date of purchase and are non-transferable.

·        The guarantee is limited to the provision of repairs, free of charge within the specified period providing the above conditions are met and the original proof of purchase is provided.

·        This guarantee applies to Home and Garden products (excluding accessories and detergents) used for domestic use only and shall not apply to any products used for commercial purposes.

Guarantee Exclusions;

The Kärcher Guarantee is a manufacturing cover for your domestic product. This Guarantee shall not apply to defects caused by:

·        Misuse

·        Neglect

·        Accidental Damage

·        Improper storage

·        Installation or careless handling

·        Frost damage/heat damage

·        Alteration not carried out or authorised by Karcher approved supplier

·        The use of incorrect supply voltage

·        Contaminated water supply

·        Unsuitable chemicals

Kärcher (UK) Limited shall not be liable in any event at any time for any indirect or consequential loss or damage.

The rights and benefits under warranty are additional to your statutory rights which are not affected by this guarantee.

Domestic Machines List

Guarantee periods for Home and Garden machines in domestic use:

Guarantee periods for Home and Garden machines in domestic use:

Pressure Washers

Model

K2

Guarantee period

2 years

Guarantee period (when bought from Kärcher UK from 01.10.2018)

 3 years


Model

K3

Guarantee period

3 years

Guarantee period (when bought from Kärcher UK from 01.10.2018)

4 years


Model

K4 Series

Guarantee period

3 years

Guarantee period (when bought from Kärcher UK from 01.10.2018)

4 years


Model

K4 Eco Series

Guarantee period

5 years

Guarantee period (when bought from Kärcher UK from 01.10.2018)

6 years


Model

K4 Full Control 

Guarantee period

3 years

Guarantee period (when bought from Kärcher UK from 01.10.2018)

4 years


Model

K4 Premium Full Control

Guarantee period

5 years

Guarantee period (when bought from Kärcher UK from 01.10.2018)

6 years


Model

K5 Series

Guarantee period

3 years

Guarantee period (when bought from Kärcher UK from 01.10.2018)

4 years


Model

K5 Eco Series

Guarantee period

5 years

Guarantee period (when bought from Kärcher UK from 01.10.2018)

6 years


Model

K5 Full Control

Guarantee period

3 years

Guarantee period (when bought from Kärcher UK from 01.10.2018)

4 years


Model

K5 Premium Full Control

Guarantee period

5 years

Guarantee period (when bought from Kärcher UK from 01.10.2018)

6 years


Model

K6 Series

Guarantee period

3 years

Guarantee period (when bought from Kärcher UK from 01.10.2018)

4 years


Model

K7 Series

Guarantee period

3 years

Guarantee period (when bought from Kärcher UK from 01.10.2018)

4 years


Model

K7 Eco Series

Guarantee period

5 years

Guarantee period (when bought from Kärcher UK from 01.10.2018)

6 years


Model

K7 Premium Full Control

Guarantee period

5 years

Guarantee period (when bought from Kärcher UK from 01.10.2018)

6 years


Other Home and Garden categories

Product category

Mobile Cleaners

Guarantee period

2 years

Guarantee period (when bought from Kärcher UK from 01.10.2018)

3 years


Product category

Steam Cleaners

Guarantee period

2 years

Guarantee period (when bought from Kärcher UK from 01.10.2018)

3 years


Product category

Window Vac

Guarantee period

2 years

Guarantee period (when bought from Kärcher UK from 01.10.2018)

3 years


Product category

Hard Floor Cleaners

Guarantee period

2 years

Guarantee period (when bought from Kärcher UK from 01.10.2018)

3 years


Product category

Handheld Vacuum Cleaners

Guarantee period

2 years

Guarantee period (when bought from Kärcher UK from 01.10.2018)

3 years


Product category

Wet and Dry Vacuum Cleaners

Guarantee period

2 years

Guarantee period (when bought from Kärcher UK from 01.10.2018)

3 years


Product category

Cordless Sweepers

Guarantee period

2 years

Guarantee period (when bought from Kärcher UK from 01.10.2018)

3 years


Product category

Push Sweepers

Guarantee period

2 years

Guarantee period (when bought from Kärcher UK from 01.10.2018)

3 years


Product category

Floor Polishers

Guarantee period

2 years

Guarantee period (when bought from Kärcher UK from 01.10.2018)

3 years


Professional Products

The Kärcher Professional machines offer a wide range of cleaning solutions across all industry chanels

All Kärcher professional machines are covered for 1 year manufacturing guarantee when purchased directly with Kärcher UK.

1.      All warranty periods commence on the date of purchase and are non-transferable.

2.      The guarantee is limited to the provision of repairs, free of charge within the specified period providing the conditions are met.

Guarantee does not cover;

The Kärcher Guarantee is a manufacturing cover for your professional product. This Guarantee shall not apply to defects caused by;

·        Misuse

·        Neglect

·        Accidental Damage

·        Improper storage

·        Installation or careless handling

·        Frost damage/heat damage

·        Alteration not carried out or authorised by Karcher approved supplier

·        The use of incorrect supply voltage

·        Contaminated water supply

·        Unsuitable chemicals

Professional product guarantee does not cover accessories.

If your Professional machine was purchased with a retailer or supplier you must contact them to initiate a guarantee claim.

If you have a Kärcher UK service contract with your machine please contact our service team: 

Retail business enquiries:

Tel.: 01295 752112

Email: service.retail@karcher.co.uk

 

All other service contract enquiries:

Tel.: 01295 752084

Email:service.commercial@karcher.co.uk)