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PRODUCT GUARANTEE

Subject to the clauses below, we warrant to you that any Product purchased from us through our site other than detergents and chemicals will, on delivery and for the periods listed below, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.


Guarantee periods for Home and Garden machines in domestic use:

Pressure Washers

Model

K2

Guarantee period

2 years

Guarantee period (when bought from Kärcher UK)

 3 years


Model

K3

Guarantee period

3 years

Guarantee period (when bought from Kärcher UK)

4 years


Model

K4 Series

Guarantee period

3 years

Guarantee period (when bought from Kärcher UK)

4 years


Model

K4 Eco Series

Guarantee period

5 years

Guarantee period (when bought from Kärcher UK)

6 years


Model

K4 Full Control 

Guarantee period

3 years

Guarantee period (when bought from Kärcher UK)

4 years


Model

K4 Premium Full Control

Guarantee period

5 years

Guarantee period (when bought from Kärcher UK)

6 years


Model

K5 Series

Guarantee period

3 years

Guarantee period (when bought from Kärcher UK)

4 years


Model

K5 Eco Series

Guarantee period

5 years

Guarantee period (when bought from Kärcher UK)

6 years


Model

K5 Full Control

Guarantee period

3 years

Guarantee period (when bought from Kärcher UK)

4 years


Model

K5 Premium Full Control

Guarantee period

5 years

Guarantee period (when bought from Kärcher UK)

6 years


Model

K6 Series

Guarantee period

3 years

Guarantee period (when bought from Kärcher UK)

4 years


Model

K7 Series

Guarantee period

3 years

Guarantee period (when bought from Kärcher UK)

4 years


Model

K7 Eco Series

Guarantee period

5 years

Guarantee period (when bought from Kärcher UK)

6 years


Model

K7 Premium Full Control

Guarantee period

5 years

Guarantee period (when bought from Kärcher UK)

6 years


Other Home and Garden categories

Product category

Mobile Cleaners

Guarantee period

2 years

Guarantee period (when bought from Kärcher UK)

3 years


Product category

Steam Cleaners

Guarantee period

2 years

Guarantee period (when bought from Kärcher UK)

3 years


Product category

Window Vac

Guarantee period

2 years

Guarantee period (when bought from Kärcher UK)

3 years


Product category

Hard Floor Cleaners

Guarantee period

2 years

Guarantee period (when bought from Kärcher UK)

3 years


Product category

Handheld Vacuum Cleaners

Guarantee period

2 years

Guarantee period (when bought from Kärcher UK)

3 years


Product category

Wet and Dry Vacuum Cleaners

Guarantee period

2 years

Guarantee period (when bought from Kärcher UK)

3 years


Product category

Cordless Sweepers

Guarantee period

2 years

Guarantee period (when bought from Kärcher UK)

3 years


Product category

Push Sweepers

Guarantee period

2 years

Guarantee period (when bought from Kärcher UK)

3 years


Product category

Floor Polishers

Guarantee period

2 years

Guarantee period (when bought from Kärcher UK)

3 years


We will at our option repair, replace or refund the price of Products which you notify us are defective within the time limits set out in the clauses below.


You must notify any defect to us as soon as possible and in any event:
(a) within 28 days of receipt of the relevant Product; or
(b) if later, within 28 days of the date on which the defect becomes apparent.


Information on how to report defective products is available at www.karcher.co.uk/uk/returns or by calling our helpline on 01295 234 020.


If you believe that any detergent or chemical is damaged on delivery, you must notify us within 7 days of delivery. Please follow the steps set out at www.karcher.co.uk/uk/returns or call our helpline on 01295 234 020.


This warranty shall not apply to defects caused by misuse, neglect, accident, improper storage, installation or handling, frost damage, repair or alteration not carried out or authorised by us or the use of incorrect electrical supply voltage, contaminated water supply or unsuitable chemicals.


The rights and benefits under the guarantee are additional to your statutory rights which are not affected by this warranty.