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Kärcher Service

Our skilled service team provide personalised support over the entire service life of your Kärcher machine. Whenever you need us, we will be there to assist you - whether on-site or remotely.

Kärcher Service

Important information:

To report a breakdown and request an engineer

 

Call:     01295 752084 (24/7 – 365 days a year)

Fax:     01295 752014

E-mail: service@karcher.co.uk

Please note: e-mails are monitored between the hours of 08:30 am to 17:00 pm Monday to Friday

 

Please have the following information to hand before you call:

 

  • Machine Model

  • Machine Serial Number

  • Detailed description of the problem

  • Site Contact

  • Purchase Order No.

 

This will ensure a speedy response to your call.

We aim to attend all breakdowns within 48 hours of the call being logged (excluding weekends).  Priority will be given to contract customers.

 

Call Out Charges

 Kärcher (UK) Ltd

£164.50 
£90.00 call out (includes first 15 mins assessment)
£65.00 per hour labour
£9.50 incidentals
Excluding VAT

 


Kärcher Service

We provide an expert service range that leaves no stone unturned: with over 40 of our own technicians, and a nationwide network of Kärcher-approved partners, we deliver fast, reliable operational service on-site; with all of the necessary tools, spare and wear parts; and with ideally tailored packages for inspection, maintenance and full service – which can even include your consumables and courtesy machines should the worst happen.

Kärcher Services Icon: Service

Service Training

Always up to date
Kärcher service engineers know how to help in any situation. And that is no coincidence. We take training very seriously. We see this as the key to our success. Our service engineers, as well as those of our service partners, receive specialist technical and application training, are mechanically and electronically competent and attend regular revision courses at our Kärcher Academy to ensure our expertise is always up to date and your servicing jobs can be carried out to your utmost satisfaction.

All Makes All Models
Our engineers are trained to service your entire cleaning fleet, even if it includes other manufacturers' equipment.  Capable, reliable, fast and fully compliant with all standards and prescribed safety inspections - Kärcher All Brands Service.

Service training

Our vehicles – a travelling workshop!

Getting your machine working again as quickly as possible is paramount - which is why our fleet of fully equipped service vehicles are on standby throughout UK. Kärcher vehicles have everything on board that service technicians need for inspections, services and repairs. In addition to all of the necessary measuring instruments, standard tools and Kärcher-specific tools, our vehicles are also equipped with the most important spare and wear parts, as well as accessories and cleaning agents. Not only do our service engineers have access to all of this equipment, they also have the necessary IT solutions to access machine documentation remotely and ensure the repair process is carried out as seamlessly as possible.

If a repair cannot be carried out on-site, our service engineer will organise for the machine to be dispatched to one of our nationwide workshops – and if required provide a replacement machine via Kärcher Rental or as part of your Kärcher Full Service Plus package.

Service Engineer Request

To request an engineer:

Call: 01295 752084 (24/7 – 365 days a year)
Fax: 01295 752014
E-mail: service@karcher.co.uk
Please note: e-mails are monitored between the hours of 08:30 am to 17:00 pm Monday to Friday

Please have the following information to hand before you contact us to ensure that our technicians are as prepared as possible when they arrive to deal with your problem:

• Machine Model
• Machine Serial Number
• Detailed description of the problem
• Site Contact
• Purchase Order No.

We aim to attend all breakdowns within 48 hours of the call being logged (excluding weekends). Priority will be given to contract customers.

You can find the machine name, part number and serial number either on our service sticker, the hotline sticker or identity plate. These are affixed to the machine in a clearly visible location. Depending on the unit type, you will find the type plate on the rear, underside or inside the machine.

After sales service

Call Out Charges

Call Out Charges

Kärcher Wash Systems
£60.00 per hour travel
£60.00 per hour labour
Excluding VAT

Kärcher (UK) Ltd
£85.00 call out (includes first 15 mins assessment)
£60.00 per hour labour
Excluding VAT

The Kärcher Service App.

The Kärcher Service App provides support quickly for commercial customers everywhere.

Find out more

Brief instruction_Service_App

Ideally equipped – our vehicles and workshops

Our utmost aim is to get your machine working again as quickly as possible in the event of a breakdown. This is achieved with our fleet of over 100 fully equipped service vehicles, on standby throughout Germany. If a repair cannot be carried out on-site, machines can also be sent to one of our branches, which are equipped with top-quality workshops. Our service engineer will organise for the machine to be dispatched – for you there is no additional effort involved. If necessary, we will provide you with a replacement machine via the Kärcher rental service.

 

Our vehicles – a travelling workshop!

Kärcher vehicles have everything on board that service technicians need for inspections, services and repairs. In addition to all of the necessary measuring instruments, standard tools and Kärcher-specific tools, our vehicles are also equipped with the most important spare parts and wear parts, as well as accessories and cleaning agents. Not only do our service engineers have access to all of this equipment, they also have their own laptops through which the entire repair is processed. The laptops can also be used to access technical documents relating to any available Kärcher machine. We ensure that all of the essential requirements to carry out your repair – which are for us a given – can be met as quickly as possible.

 

Our workshops

Repairs on large machines and machine overhauls are carried out in our workshops. In addition to our central workshop in Winnenden, we also have other workshops in our branches throughout Germany, where all of the necessary measuring instruments, standard tools and special tools, as well as all of the most common spare parts and wear parts are of course available. What's more, any necessary spare parts can be retrieved directly from our central warehouse and are available within 24 hours. What could be better?

Service_Automotive