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Contact

We are always happy to help with all your questions, suggestions or issues.

FAQ_Sep_2017

Frequently Asked Questions

Try our frequently asked questions if you are having trouble with your Kärcher product. 


karcher service

UK Head Quarters

Kärcher UK Ltd
Kärcher House
Brookhill Way
Banbury
OX16 3ED


Karcher Center

Kärcher Centers

Find your nearest Kärcher Center for expert knowledge on Home & Garden and Professional products.

Department

General enquiries

Opening hours: 8:30am - 5:00pm

Contact Information

Tel: 01295 752 000

Email: enquiries@karcher.co.uk


Department

Home & Garden Helpline

For all enquires relating to Home & Garden products

Opening hours: Monday - Friday: 8:30am - 6:00pm

Saturday: 9:00am - 1:00pm

Contact Information

Tel: 01295 234 020

Email: helpline@karcher.co.uk


Department

Professional Sales Support

For all enquries relating to Professional products

Opening hours: 8:30am - 5:00pm

Contact Information

Tel: 01295 752 082

Email: industrialsalessupport@karcher.co.uk


Helpline opening hours

Please note that during peak periods response times may vary. Expert advice and support can also be found at your local Kärcher Center.

In the event you need to email us regarding a fault or performance of the machine, please ensure you include the information below otherwise we will be unable to process the request:
• Your full name
• Full address
• Contact telephone number
• Email address
• Model of machine
• Serial number of machine
• The 1.number from your machine (this is usually near the serial number)
• Proof of purchase - this can be a receipt, invoice or bank statement. We require a copy of a proof of purchase as per the terms and conditions of the warranty. We are very flexible on what this can be, including relevant screenshots that detail the order, name of the account holder and date; however without this we cannot validate your warranty.

Please note product registration does not qualify as proof of purchase and clearly states at time of registration should you need to claim we will ask for a copy of the proof of purchase.

 


The Internet platform for online settlement of disputes within the EU (so-called." ODR platform ") can be contacted at the following link: http://ec.europa.eu/consumers/odr