We are always happy to help with all your questions, suggestions or issues.

Kärcher UK Contact Information

We would like to advise that refunds can take up to 10 working days to be processed from the date that your order is received back at our warehouse.

Please note that repairs are currently taking up to 7 working days from the date that we receive your machine at our repair facility. Please refrain where possible from contacting us regarding updates on your repair within this period. We will notify you by email once your machine is ready to be returned to you.

For all enquiries relating to High Pressure Washer Cashback Redemption or Garden Power Battery Redemption Contact

Please note that you are not eligible to register a cashback claim until at least 30 days have passed since the date of purchase. Your purchase date is counted as Day 1. Claims on purchases in the promotion period can be made up to 31st July 2022.


Frequently Asked Questions

Try our frequently asked questions if you are having trouble with your Kärcher product. 


UK Headquarters

Kärcher UK Ltd
Kärcher House
Brookhill Way
Banbury, Oxon
OX16 3ED

Kärcher Center Banbury

Kärcher Centers

Find your nearest Kärcher Center for expert knowledge on Home & Garden and Professional products.

Contacting us regarding the performance of the machine

In the event you need to contact us regarding a fault or performance of the machine, please ensure you include the information below otherwise we will be unable to process the request:

• Your full name
• Full address
• Contact telephone number
• Email address
• Model of machine
• Serial number of machine
• The 1.number from your machine (this is usually near the serial number)
• Proof of purchase - this can be a receipt, invoice or bank statement. We require a copy of a proof of purchase as per the terms and conditions of the warranty. We are very flexible on what this can be, including relevant screenshots that detail the order, name of the account holder and date; however without this we cannot validate your warranty.

Please note product registration does not qualify as proof of purchase and clearly states at time of registration should you need to claim we will ask for a copy of the proof of purchase.

During peak periods response times may vary. Expert advice and support can also be found at your local Kärcher Center.


Whatsapp QR code Nov 2023

Talk to one of our advisors on WhatsApp

Use the QR code or click below to our WhatsApp chat, and one of our friendly team will be happy to help.

We aim to respond within 1 working day. Please note, this may increase during our peak times.
Our working hours can be found below.


Home & Garden Helpline

For all enquires relating to Home & Garden products

Opening hours: Monday - Thursday (8:30am - 6:00pm)
Excluding Bank Holidays

Contact Information

Tel: 01295 234 020




General Enquiries

Opening hours: 8:30am - 5:00pm

Contact Information



Press and Media Requests

Opening hours: 8:30am - 5:00pm

Contact Information


If you are still not satisfied with the outcome after contacting the relevant department(s), please view our Complaints Procedure.