Complaints Process

We hope that you're happy with the products and service you have received from us, but if not, we'd like hear from you so that we can try to put it right.

COMPLAINT HANDLING AND DISPUTE RESOLUTION

In the first instance, if you need support regarding your Kärcher product please contact the appropriate department below. They can issue you a customer reference needed to help us raise any escalation.

Department

General enquiries

Opening hours: 8:30am - 5:00pm

Contact Information

Tel: 01295 752 000

Email: enquiries@karcher.co.uk

Social Media: Facebook | Twitter


Department

Home & Garden Helpline

For all enquires relating to Home & Garden products

Opening hours: Monday - Friday: 8:30am - 6:00pm

Saturday: 9:00am - 1:00pm

Contact Information

Tel: 01295 234 020

Email: helpline@karcher.co.uk

Please note: we are experiencing technical difficulties when responding to Gmail accounts which may result in delayed response times. We advise customers with Gmail accounts to call our helpline number above


Department

Professional Sales Support

For all enquries relating to Professional products

Opening hours: 8:30am - 5:00pm

Contact Information

Tel: 01295 752 082

Email: industrialsalessupport@karcher.co.uk


ESCALATING THE COMPLAINT

If after contacting us you feel we still haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Care:

Email: complaints@karcher.co.uk

By post:

Head of Customer Care
Kärcher (U.K.) Ltd
Kärcher House
Brookhill Way
Banbury
Oxfordshire
OX16 3ED

If after following our procedure we have not resolved your complaint, the internet platform for online settlement of disputes within the EU (so-called." ODR platform ") can be contacted at the following link: http://ec.europa.eu/consumers/odr