Consumer Arbitration

Consumer Arbitration is approved by the CTSI to provide dispute resolution services and an independent view of your complaint under the Alternative Dispute Resolution (ADR) for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

You will need to refer your complaint to them within 12 months of your initial complaint.

Kärcher UK is a subscriber to the services of Consumer Arbitration and is therefore willing to submit itself to its ADR procedure. 

For further information or to submit your complaint to Consumer Arbitration please visit

Alternatively, your complaint can be addressed to:

Consumer Arbitration
12 - 14 Walker Avenue
Stratford Office Village
Wolverton Mill
Milton Keynes
MK12 5TW                       

To proceed with arbitration

To ensure that arbitration is truly impartial of Kärcher UK you will need to complete an online application and upload the evidence you wish the arbitrator to review. You can do this via

Completing and submitting the form

Please be aware that applying online will be your final opportunity to add any evidence to your case if you feel the information should be included as part of your claim.

What happens next?

Once submitted, Consumer Arbitration will acknowledge your application form and request our defence. We will have 21 days to provide it. Please note that the arbitrator’s decision is final and binding on both parties. The arbitrator’s decision is also legally enforceable in Court.