Return Credit Policy

RETURN AND CREDIT POLICY | KÄRCHER UK LIMITED
 

1.    PURPOSE
To advise Kärcher Professional customers buying directly from Kärcher UK Limited of our terms in the event of returns or credit requests.

2.    SCOPE
This policy applies to all UK customers who purchase any Kärcher Professional machines, spares, accessories or detergents directly from Kärcher UK Limited. 

3.    RETURNS
All returns which are not warranty failure related must be requested within 3 working days from the date the goods are received, subject to the below conditions. Any claims outside of this period cannot be considered.

3.1.   All agreed returns must be unused, in original packaging and in the same condition that you received them. You may be asked to submit photographic evidence prior to your return being agreed.

3.2.   Return requests in respect to any of the below listed reasons can be raised by contacting us using the telephone number or email address provided below in the “Contact us” paragraph.

3.3.   Return reasons:

        a)     Damage

        b)     Shortage

        c)     Non-delivery

        d)     Picking error

4.    CONSIDERATIONS

4.1.   Incorrectly ordered items:
The return of items incorrectly ordered can only be accepted if they are not specially ordered configured machines, or parts from Germany considered as (D & E Parts). Returns of this type will incur a 20% re-stocking fee.

4.2.   If a machine develops a fault:
If you have a machine within its warranty period which you believe has developed a fault and you are a dealer with servicing account status, these works must be carried out by yourselves.  Any dealers without servicing account status or end users can contact our service department to organise an engineer using the telephone number or email address provided in section 8 below.

4.3.   We will not attend site for the following machine models:
T 10/1, SG 4/4, DE 4002 or any of the Pro Range.

5.    CHARGES & FEES

5.1.   All machines must be emptied of any fluids or debris prior to a collection being arranged. Failure to do this will result in a £100 charge being applied.

5.2.   Failed collections due to any of the below reasons will also result in a standard £60 charge being applied (or the cost incurred by Kärcher if it is higher due to an abnormal requirement); any return charges incurred will be deducted from your credit invoice once processed.

Chargeable failure reasons:

        a)     Collections being declined

        b)    Collections not being ready

        c)     All collection items not being available

        d)    Shut or empty premises

        e)     Inadequate packaging 

        f)     No site access / access denied

6.    GOODS DAMAGED ON DELIVERY FROM RETAILER
Kärcher (U.K.) Ltd cannot accept responsibility for deliveries found to be damaged on arrival from dealer to end user.

7.    GOODS RETURNED WITHOUT PRIOR AGREEMENT
From time to time Kärcher (U.K.) Ltd receives the return of goods that have not been authorised. In these cases, Kärcher (U.K.) Ltd reserves the right to dispose of any unauthorised or unidentifiable returns not collected within 90 days of notification being received as per the Torts (Interference with Goods) Act 1977 and no credit will be issued.

8.    CONTACT US
If you have any questions about this Return and Credit Policy or need to arrange a return, please contact us on 01295 752 000 and follow the recorded instructions. Alternatively, you can email enquiries@karcher.co.uk

9.    LOCAL VARIATIONS
This policy also applies to Professional items purchased from our Kärcher UK Limited owned Centers: Kärcher Center Banbury, Kärcher Center Bristol and Kärcher Center Nottingham.