KÄRCHER AUSTRALIA ONLINE SHOP DELIVERY & RETURNS POLICY
Please find below information on delivery and returns for your Kärcher Online Shop purchase. Our aim is to make the process as easy and quick as possible.
DELIVERY POLICY
Shipping costs
Free shipping on orders over $299. All other deliveries are subject to a flat rate of $16.95.
The delivery costs are shown before orders are submitted. A single delivery charge will be made for items that are not delivered together.
Delivery
We aim to process the orders and arrange for despatch within 2 working days.
Please note we do not deliver to PO Box addresses.
Returns & Exchange Policy
Read full policy here.
Deliveries outside Australia
Unfortunately we cannot accept orders outside of Australia. You have the possibility to order in the online shops of our foreign subsidiaries.
To lodge a return request, please visit our returns portal
The following information only applies to orders from our Online Shop website.
- Products purchased elsewhere should be returned directly to the retailer from which they were originally purchased.
- All return rights under the Australian Consumer Law apply.
- Should you wish to return your goods you may do so within 28 days of receipt from the date of purchase.
- Returned items should be in original condition and not used.
Discounted items, including items marked SALE can be returned for an exchange or online store credit, but cannot be returned for a refund.
Shipping charges are not refundable unless the item is incorrect or faulty.
Please note Kärcher is not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.
Special Note | Large Box Items
To return a K7, Petrol Pressure Washer, or Select Professional Product, please submit your details below.
These are categorised as Large Box Items and require a dedicated returns process outside of our regular logistics network.
