KÄRCHER AUSTRALIA ONLINE SHOP RETURNS POLICY
Please find below a link to return your Kärcher Online Shop purchase. Our aim is to make the process as easy and quick as possible.
The following information only applies to orders from our Online Shop website https://www.kaercher.com/au/.
- Products purchased elsewhere should be returned directly to the retailer from which they were originally purchased.
- All return rights under the Australian Consumer Law apply.
- Should you wish to return your goods you may do so within 28 days of receipt from the date of purchase.
- Returned items should be in original condition and not used.
To lodge an exchange and/or return request, you can lodge your request via RETURNS PORTAL unless you have a large box item listed below. Please contact us at email@example.com or call 1800 675 714 so we can help you through the process.
Discounted items, including items marked SALE can be returned for an exchange or online store credit, but cannot be returned for a refund.
Shipping charges are not refundable unless the item is incorrect or faulty.
Please note Kärcher is not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.
SPECIAL NOTE | LARGE BOX ITEMS
If you are returning any of the below items which have been purchased from our online shop, please contact our customer team on 1800 675 714 to arrange the return. These items are deemed 'large box items' and cannot be returned through our regular logistics partners.
Electric Pressure Washers
K7 Premium Full Control Plus Car & Home - 1.317-142.0
K7 Premium Full Control Plus - 1.317-144.0
Petrol Pressure Washers
G 4000 OH - 1.194-801.0
G 3600 OHT - 1.107-369.0
G 3400 XH - 1.107-368.0
G 3200 X - 1.107-367.0
G 2900 R - 1.107-363.0
G 2800 - 1.107-316.0
G 3000 9.506-954.0
G 3200 9.506-961.0
G 3500 9.507-267.0
G 3800 9.507-268.0
HD 7/20 1.187-014.0
HD 8/23 1.187-015.0
HD 9/25 1.187-016.0
WV Evolution Extension Kit - 2.633-144.0
How to lodge a return
If you are returning any other product other than any of the above models, you can arrange your return through our Auspost returns portal via the link below.