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Kärcher Service

Customer service

Kärcher Service

The power of innovation

The name Kärcher is synonymous worldwide with quality and innovation. We have been setting the standard in cleaning expertise for 75 years. As the inventor of the high-pressure cleaner, Kärcher is today a world market leader and one of the driving forces behind technological developments in the field of cleaning technology. Every day our employees in research, development, production and sales ensure that you find the right solution for your cleaning task.

You will be supported by our customer service over the entire service life of your Kärcher machine. Wherever you need us, we or one of our service partners will be there to assist you on-site.

 

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The Kärcher Service range

You work with professional cleaning machines? Then you have to be able to trust that your fleet of machines is fully ready for use at all times. That's why you need a partner who offers you more than just machines: reliable cleaning machines and cleaning agents, advanced technologies, expert consulting and training are essential. Moreover, you need a service range that leaves no stone unturned: with fast, reliable operational service on-site; with all of the necessary tools, spare parts and wear parts; and with ideally tailored packages for inspection, servicing and full service. In a word: Kärcher service. A service that gives you security. That's our promise!

Our service is unique

  • Our own service engineers with fully equipped service vehicles
  • Service partners across Australia
  • Hundreds of training days every year
  • Servicing on over 1,900 different unit models
  • 98% of all spare parts can be obtained quickly

 

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The Kärcher Service network

For us, customer closeness means that we are there for you when you need us – throughout Australia, wherever, whenever. For malfunctions or acute application problems, we will be there; regular servicing tasks are arranged by appointment. Thanks to our service team's quick response times, we are able to keep machine downtimes to an absolute minimum. Our close-knit service network – at least one of which is in your local area – makes this possible.
 

Kärcher service engineers: after-sales service

  • Our own service engineers with fully equipped service vehicles
  • Australia-wide
  • Experts in cleaning technology
  • Qualified electricians for certain tasks
  • Regular training ensures expertise is up to date
  • Vehicles are supplied with spare parts frequently

> After-sales service request

  

Kärcher service partners: your top choice

  • Service partners with trained service engineers so that you will always find one in your local area
  • Strict selection criteria using a certification system
  • Equipment and training are certified
  • Expertise kept up to date with regular prescribed training
  • Expert technical and sales contact partners

 > Service partner search

Inside Kärcher

On-site repair

If you require a repair, we offer a fast, efficient, top-quality service. Our aim is to provide the fastest possible service to your utmost satisfaction. The service process described explains how efficient our service system is in the event of a machine fault. Customer service really can be that simple and inspired. 

Repairs process

  1. Do you need a repair?
    Does your Kärcher machine require a professional repair quickly?
    No problem! Simply get in touch by phone, fax or email.

  2. We will keep you up to date
    Shortly after your request has been accepted, you will receive an order confirmation. With Kärcher's customer service team, you are in capable hands.

  3. Appointments arranged quickly
    We will arrange an appointment together with you. Thanks to our efficient route planning system, we will be with you as quickly as possible. 

  4. Straightforward repair
    A specially trained service engineer will come to you directly to carry out the repair. Using the description of the fault that you have provided, we can ensure that any spare parts that are likely to be needed can be brought to the appointment.

  5. Immediate service report
    As soon as our service engineer has resolved your issue, you will be receive a service report. This report will tell you what spare parts have been fitted and what has been repaired on your machine.

  6. Simple process
    Provided your repair is not covered by a Kärcher Service package or is not being carried out free of charge as part of the warranty, we will send you an invoice shortly.

 

Your direct contact to customer service/Kärcher operational planning:

T: 1800 675 714

 

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Service training

Always up to date
Kärcher service engineers know how to help in any situation. And that is no coincidence. We take training very seriously. We see this as the key to our success. Our service engineers, as well as those of our service partners, take part in ongoing training at our training centre, where we provide hundreds training days every year. This means that their expertise is always up to date. Ten internal and a large number of expert external training consultants are responsible for training our staff.

Training our own service engineers and service partners
Thanks to our comprehensive training system, our service engineers and those of our service partners are trained using the latest teaching methods. Specialist knowledge is acquired through technical as well as electrotechnical training. A wide range of practical exercises ensure that the service engineers are ideally prepared for working in the field.

What's more, our service technicians are trained to the level of "qualified electrician for specified tasks" ("Elektrofachkraft für festgelegte Tätigkeiten") and are therefore authorised to carry out all safety and technical tests on our machines in accordance with DGUV V3 (formerly BGV A3). With this qualification, our service engineers are legally required to produce test reports that attest to the electrical safety of their machines.

Supplementary application training ensures that your servicing jobs can be carried out to your utmost satisfaction.

Specialist training of our own service engineers
In addition to around 90 days of basic training, selected Kärcher service engineers also undertake a special training programme to ensure that they are ideally placed to meet your requirements. As the first manufacturer of cleaning machines, we train our young technicians to become IHK-certified (German Chamber of Commerce and Industry) service engineers. In order to guarantee the highest quality of service, social skills training also features in the programme, in addition to technical and application training. For instance, our service engineers receive special training in the areas of appearance and presentation, time management, conflict management and customer focus. This means that our service staff are ideally equipped for any task.

> Kärcher training

Service Schulung Trainings

Ideally equipped – our vehicles and workshops

Our aim is to get your machine working again as quickly as possible in the event of a breakdown. This is achieved with our fleet of fully equipped service vehicles, on standby throughout Australia. If a repair cannot be carried out on-site, machines can also be sent to one of our branches, which are equipped with top-quality workshops. 

 

Our vehicles – a travelling workshop!

Kärcher vehicles have everything on board that service technicians need for inspections, services and repairs. In addition to all of the necessary measuring instruments, standard tools and Kärcher-specific tools, our vehicles are also equipped with the most important spare parts and wear parts, as well as accessories and cleaning agents. Not only do our service engineers have access to all of this equipment, they also have their own laptops through which the entire repair is processed. The laptops can also be used to access technical documents relating to any available Kärcher machine. We ensure that all of the essential requirements to carry out your repair – which are for us a given – can be met as quickly as possible.

 

Our workshops

Repairs on large machines and machine overhauls are carried out in our workshops throughout Australia. Where all of the necessary measuring instruments, standard tools and special tools, as well as all of the most common spare parts and wear parts are of course available. 

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