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Repair service

Here's how it works: devices from the Home & Garden range can be repaired in our repair centres. Machines within their warranty period are repaired free of charge subject to our Home & Garden terms and conditions.

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Specially trained service engineers ensure a high-quality repair. Repair stations for each product group and a full stock of replacement parts on-site also ensure an extremely quick repair. Every machine undergoes a complete function test and safety inspection.

Repairs process

  1. Contact our customer care line on 1800 675 714 
  2. Package the faulty machine, including accessories, in a cardboard box.

  3. Enclose a brief description of the fault and a copy of the proof of purchase.

  4. Return the product to the closest Kärcher Centre or your place of purchase. Please use our Kärcher Center search tool by clicking here.

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The benefits for you

At Kärcher, repairs are carried out by our specialist team of service agents.

Complete overhaul and safety test
Complete overhaul of the machine and replacement of wear parts. The functionality and safety of your machine will be checked following the repair.

Quick service guaranteed
To ensure your machine is returns fully operational as soon as possible.

Quality guaranteed
Your repair is guaranteed for 6 months.

Service hotline
We are happy to answer any questions you may have, just call us on 1800 675 714.

 

Vorteile

Repair warranty

Kärcher offers private customers a warranty on Home & Garden products of two or five years depending on the exact model, from the date of purchase, covering material and manufacturing defects. For commercial use on Home and Garden products, we offer a warranty of three months. You must provide proof of purchase as proof of the warranty.

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Service partners for Home & Garden

Regardless of where in Australia you bought your Kärcher machine, you can contact any Kärcher Center in your local area in the event that a repair is required.

 

> Service partner search

Werksbesichtigung