Invoicing Address
Requestor
Phone number needs to be 10 digits with no spaces
On-site contact
Eg. HD 6/15 M Plus
Please indicate the part number of the machine (X.XXX-XXX.X). Can be found on the box or machine.
Can be found on the sticker on the machine and start with S/N.
Kärcher applies a minimum call out fee of $341.00 (including GST), which covers metro travel, one hour of labor, and any necessary consumables.
Select one of the following options:
Please provide a cost estimate before proceeding with any repairs
If the repair exceeds this amount, a cost estimate will be provided to my email address provided above. Please provide a cost estimate before proceeding with any repairs.
1. All repairs are inspected to determine the cost of the repair. Should the cost of the repair exceed the above stated cost limit, a cost estimation will be provided to the customer for approval. This will incur an additional $137.50 (including GST) return call out fee.
2. All cost estimations will be sent to the customer via the email address provided above.
3. Parts required as part of cost estimation will only be ordered upon approval.
4. The customer is required to pay for all completed repairs on the same day. Any additional work will be invoiced separately and must be paid accordingly.
5. If payment is not made to the technician upon completion of the work, Kärcher reserves the right to undo all the performed tasks, which may result in your equipment being non-operational.
6. There is a 1.9% transaction fee when paying by card. Kärcher Pty Ltd does not accept American Express.
7. Kärcher Warranty information can be found at https://www.kaercher.com/au/warranty.html
Contact
CONTACT US
Tel. 1800 675 714
E-Mail: customercare.au@karcher.com