Complaint Management

COMPLAINT HANDLING AND DISPUTE RESOLUTION

In the first instance if you need support regarding your kärcher product, please contact our customer care department:

Customer Care

Tel: 1800 675 714

E-mail: customercare@au.karcher.com

ESCALATING THE COMPLAINT

If after contacting us you feel we still haven't resolved your complaint satisfactorily, please write to our Head of Customer Care on the following:

E-mail: feedback@au.karcher.com

By Post:

                Head of Customer Care

                Kärcher Australia PTY    

                385 Ferntree Gully Rd

                Mount Waverley

                Victoria 3149

If after following our procedure we have not resolved your complaint, please visit the ACCC website for further advice:

https://www.accc.gov.au/consumers/consumer-protection/where-to-go-for-consumer-help