Kärcher Australia Operations During Stage 4 Restrictions

Dear valued customers,

Victoria is currently in stage 4 restrictions due to COVID-19 which means we at Kärcher Australia have made some modifications to our operations to comply with these restrictions. Please see the full details of these operational changes below.

Our Kärcher Center Mount Waverley will  continue to operate, within the operating hours of 8.30am-5pm Monday-Friday, for trade and commercial customers, that are deemed to be essential and able to operate under the stage 4 restrictions. Additionally, the following practices will be put into place before entering our Kärcher Center Mount Waverley for this time period:

 

·         Name and phone number information collected

·         Business name and ABN number collected to validate being a                trade customer

·         Temperature check

 

We will continue to take service requests for trade customers on products for trade and commercial use only.

For Home & Garden customers, we will be open for Call & Collect only. Orders must be made over the phone and will be ready for pickup within the hour. For more information on Call & Collect for our Kärcher Center Mount Waverley, please click here.

Unfortunately we will not be able to take any service requests on our Home & Garden (retail) customers during this time. If you currently have a Home & Garden machine being serviced at our Kärcher Center Mount Waverley, please call this number and we will arrange to have it shipped to you when the service is finished - 1800 675 714..

Please note the above changes in operations only applies to our Kärcher Center in Mount Waverley, Melbourne. All other Kärcher Centers in regional Victoria as well as in other States of Australia will continue to operate as usual. Note that stage 3 restrictions exist in regional Victoria, so there may be some modification to usual practice at these sites.

We are still dedicated to offering our customers full support during these times. Our national customer service team remains in operation. You can contact them on 1800 675 714 or sales@au.karcher.com. We ask you to please understand that waiting times may be slightly longer than usual due to the current disruptions.

Kärcher Australia is fully committed to complying with all government restrictions currently in place. We apologise for any inconvenience that these changes to our operations have on any of our customers. We will endeavour to provide the best possible support through these unprecedented times.