KÄRCHER AUSTRALIA ONLINE SHOP RETURNS POLICY
Please find below a link to return your Kärcher Online Shop purchase. Our aim is to make the process as easy and quick as possible.
To lodge a return request, please visit our returns portal
The following information only applies to orders from our Online Shop website.
- Products purchased elsewhere should be returned directly to the retailer from which they were originally purchased.
- All return rights under the Australian Consumer Law apply.
- Should you wish to return your goods you may do so within 28 days of receipt from the date of purchase.
- Returned items should be in original condition and not used.
Discounted items, including items marked SALE can be returned for an exchange or online store credit, but cannot be returned for a refund.
Shipping charges are not refundable unless the item is incorrect or faulty.
Please note Kärcher is not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.
Special Note | Large Box Items
To return a K7, Petrol Pressure Washer, or Select Professional Product, please submit your details below.
These are categorised as Large Box Items and require a dedicated returns process outside of our regular logistics network.
