Pumps Troubleshooting

PREREQUISITES FOR OPERATION

  • Only use the pump to pump permissible fluids.
  • Use an additional pre filter for dirty (sandy) water.
  • Do not connect the pumps in series.
  • Do not connect the pump directly to the tap.
  • Do not use bayonet connection systems (GK couplings).
  • Do not fit a check valve on the suction side directly up stream of the pump.
  • The distance between the pump and a check valve should be at least 3 m.

Commonly Asked Questions - Submersible Pumps SP

  • Permissible fluids include water from swimming pools, ponds and building site pits around the house. The SP5 can handle contamination with a grain size up to 20mm and the SP7 can handle up to 30mm.
  • Fluids NOT to be used:
    Caustic, slightly inflammable and other explosive substances (such as petrol,
    petroleum, diluted nitrogen), greases, oils, salt water
    and waste water from toilets as well as sludgy water that
    has a slower flow capacity than water, must not be
    transported with this pump. The temperature of the delivered fluid must be between 5 °C and 35 °C.
  • Yes you can. And the maximum particle / rock size that can be pumped through the units are as follows: SP3 & SP5 can go up to 20mm, while the SP7 range can go up to 30m
  • When using the pump you have manual on mode, and auto on/off mode. In auto on/off mode the float switch must not be attached to the side of the pump as this leaves it in the permanently on position. For the pump to kick in auto mode, leave the float dangling next to the pump and submerge into the water, the float will then rise up to the high vertical position and start the pump. When the water drops below the minimum level, the float then drop down next to the pump in the lowest position, and the pump will stop working automatically

Commonly Asked Questions - Garden Transfer and Pressure Pumps BP

  • This could be an error on the suction side or the pressure side. The display will tell you which one. If it is on the suction side it could be a restriction of water, sucking air through a fitting or not enough water supply. On the pressure side there could be numerous different issues, please refer them to the Technical Support Department. Faults can be found in the owners manual.
  • It can be done however these pumps are not classified as drinking water safe and we do not recommend it.
  • Firstly which model pump is it ? With the BP pumps they are a high flow pressurized pump. They require a minimum supply pipe diameter of 25mm and it must be solid agricultural pipe, not a soft hose like a garden hose. It also must be free flowing as the pump has an output of anywhere between 70 - 100 litres per minute depending on the model. A standard town water supply would normally be somewhere between 15 and 25 litres per minute depending on location. This means trying to adapt town water into the pressure pump may not always work, depending on how many and how big the sprinklers, nozzles or taps are on the other end. Also which error light is coming up ? On the pressure side or the suction side ? And this will show on the pump. Lastly there are a lot of fault finding remedies in the user manual that the customer can access.

 

  • Ideally we need a little more information to determine what may be causing the fault with this particular case. Photos of the setup they have showing the pump, hoses, connections and tanks etc. are always a huge help.

 

  • The device detects an absent or inadequate water supply. The pump switches off if water is not sucked and delivered within a certain time after switching on. This occurs after 4 minutes in Manual mode and after 3 minutes in Automatic mode. The "Suction side error" LED on the display lights up.

 

  • Try running it without the sprinklers connected- they may not be allowing enough water to flow through.