Kärcher Equipment Service
Successful partnerships for professionals. Trust your professional cleaning equipment to work when you need it to. Every day. Every night. Everywhere. To cover all of your service needs, we offer optimal service, advanced technologies, expert training, asset management tools, and spare parts and accessories. Rely on Kärcher's service programs for your one-stop aftermarket solution.
Our People Make a Difference
Kärcher offers equipment care solutions for best-in-class service, maintenance programs and asset management tools. You can trust our qualified technicians to deliver premium service when you need it. We have service technicians stationed coast to coast.
Depend on quality commercial equipment repairs with our trained technicians. No matter how big or small your repair, we offer dependable support for all your equipment needs. Kärcher technicians make on-site calls to keep machines from any brand performing at their best. Our service packages give you complete control of how you manage your service needs and cost requirements. We also offer free equipment installation and training.
Our Unique Service Offering
- Preventative maintenance packages
- All-brand service
- Tailored service agreements
- On-site repairs
- Spare parts and accessories
- Centralized dispatch center with extended hours (8am-8pm EST)
- Asset management and online tools
- Trade-in/buy back programs
- Pre-owned and certified equipment
The Kärcher Service Promise
If you work with professional cleaning machines, then you have to be able to trust that your fleet is fully ready for use at all times. That's why you need a partner who offers you more than just equipment: reliable cleaning machines, advanced technologies, expert consulting and training are essential. Additionally, you need a service provider that leaves no stone unturned: with fast, reliable operational service on-site; with all of the necessary tools, spare parts and wear parts; and with ideally tailored packages for inspection, servicing and full service. Kärcher service programs: A service that gives you security. That's our promise!
Meet Kärcher Lead Service Tech, Jason Quick
Jason has been servicing Kärcher equipment since 2012 in the West region. He prides himself on developing relationships with his customers, based on trust and respect. Learn more about his story by watching this short video.
We appreciate your business and strive to deliver the best experience while meeting your service needs. Karcher has a central dispatch center that handles all service request nationwide.
Dispatch Hours of Operation:
- Standard Hours: 8am - 8pm (Eastern) Monday-Friday
- Service Overtime Hours: Before 8am and after 5pm (Local) Monday-Friday and all day Saturday.
- Double Time Hours: Sundays and Holidays
In an effort to expedite your call, we request that you provide the following:
- Location name and complete address with business/access hours
- Site contact name, phone number and email address
- Estimate approver name, phone number and email address
- Equipment information (make, model and serial number)
- Detailed problem description
- PO # / Work Order # (if required)
You can find the material and serial number on our service sticker or type plate. These are affixed to the machine in a clearly visible location. You can find the machine designation on the machine itself or on the type plate. Depending on the unit type, you will find the type plate on the rear, underside or inside the machine.
Kärcher offers a wide range of maintenance programs for your fleet. Utilize one of our many packages and your equipment's life will not only be extended, but it will also reduce your downtime costs.
All Brands Service
Not only does Kärcher offer maintenance packages for its own equipment, we also service and repair machines from other manufacturers. Regardless of the brand of machines in your fleet, we can support you with competent, reliable and fast service.
Certified Pre-Owned & Refurbished
From sweepers and scrubbers to extractors and vacuums, Kärcher specializes in repairing and testing used equipment to provide customers throughout North America with a cost-effective option.
Online Service Management Tools
Manage your assets, request service online, track open calls, approve or decline open quotes, and receive historical information on your equipment through Kärcher's service web portal.