Rapid Exchange Program®
Our Rapid Exchange Program is a unique benefit included with many Kärcher Home & Garden products. It bypasses the hassles of traditional warranties and minimizes downtime.
What is the Rapid Exchange Program?
The Rapid Exchange Program bypasses the hassles of a traditional repair program by providing a quick and free replacement for a Home & Garden product that requires in-warranty repairs. Instead of making you wait for the repairs, we’ll send you a replacement unit that has been thoroughly examined and certified by our quality assurance team.
Which Kärcher products are eligible for the Rapid Exchange Program?
Please see the below list of requirements for our Rapid Exchange Program. The product must:
- Be a genuine Kärcher Home & Garden product
- Note: gas pressure washers are excluded*
- Have been purchased new from Kärcher or an authorized retailer (see examples below)
- Products purchased through online auctions, swap/flea markets and other second- and third-party markets are not eligible for the program
- Have been used exclusively for residential cleaning (no professional or industrial use)
- Be within the covered warranty period
- Be accompanied by proof of purchase. Valid forms of proof of purchase include legible copies of:
- Original sales receipt
- Credit card statement
- Serial number and date code (for gifts only)
*Most shipping companies have strict regulations regarding the shipment of items that have contained gasoline. Gasoline pressure washers that require in-warranty and out-of-warranty repairs should be taken to one of our authorized independent service centers.
How does the Rapid Exchange Program work?
Kärcher will replace your eligible product (see above) with a new or like new product. In the event that we do not have a replacement model that exactly matches your model, a comparable or upgraded unit in performance and value from our current product range will be sent to you.
How do I participate in the Rapid Exchange Program?
If you believe your eligible Kärcher product meets all of the above criteria, please call 1-800-537-4129 or visit karcher-help.com to speak with a customer care specialist. The specialist will ask you a series of questions and verify proof of purchase to determine your eligibility to participate in the Rapid Exchange Program.
This program sounds great, but it must be expensive. How can you offer it?
Our goal is to provide our customers with the best cleaning experience possible. We feel the investment in the Rapid Exchange Program will be rewarded with your satisfaction and peace of mind. You can purchase a Kärcher Home & Garden product with the confidence that you'll experience the least possible downtime in the unlikely event that you should need warrantied repairs.
Which retailers are authorized to sell Kärcher Home & Garden products?
Numerous retailers are authorized to sell our Home & Garden products. Below is a partial list, please contact us if you have questions about your favorite retailer.
- Bed Bath & Beyond
- Home Depot
- Pressure Washers Direct
- QVC / HSN
- Sam's Club
- Independent hardware stores
- Regional retail chains
**Excludes items sold by third-party sellers