Loading

Kärcher Maintenance Packages

Achieving more together. Kärcher Service maintenance packages are tailored to suit your specific needs. Our technicians will inspect your machinery and fix any problem so it does not happen down the road. Project planning, asset management and service life calculations are all utilized when evaluating your equipment.

Karcher Services Inspect, Maintain and Full Service


Kärcher Service Programs

No matter your business size or experience, you need to feel taken care of in an efficient, effective, and professional manner. We are here to prevent problems before they occur, fix machines when needed, increase uptime, and provide the best recommendations to keep your equipment running well. We can be found from coast to coast across the U.S. Our experts are always nearby whenever you need service.

No one can predict the future, but costs for machine procurement and operation are always predictable. We do this within the framework of all our Kärcher Service Packages. Full cost control - guaranteed by contract. All service programs, maintenance plans, and pay as you go plans are subject to Not to Exceed (NTE) requirements.**

Every service package is precisely tailored to suit specific needs. Services include inspections as part of mandatory safety checks, timely servicing, and flat-rate full service. Depending on your requirements, you can also enhance any package with an optionalbattery replacement.

Kärcher Care is a pay-as-you-go service program available for all makes and models of equipment. With the freedom to pay as you go and no monthly fee, now you choose when to service your equipment. This no-obligation plan continues to offer world class service and parts – simply pay per service request based on the actual labor and travel hour, and parts used by a Kärcher certified service technician.

Karcher Service Programs

Karcher Inspect

Kärcher Inspect

Kärcher Inspect is a fixed price program and includes pre-scheduled safety & operation checks. The number of visits is flexible and can be scheduled based on your needs. You will receive an inspection checklist showing the condition of each unit. The program is available for all makes, models, and age of equipment, and includes a fixed price per unit on each visit.


Karcher Service Inspection

Kärcher Maintain

Kärcher Maintain is a fixed price planned maintenance program that is available for all Windsor Kärcher Group and Kärcher floor care equipment. Your monthly fee includes four visits throughout the year - scheduled one per quarter.


Karcher Service

Kärcher Full Service

In addition to the services included in Kärcher Maintain, with the Kärcher Full Service program you get a functional guarantee ensuring the safe, economical, and reliable operation of your machine. If your machine malfunctions, we will prioritize the service within regular business hours and repair it as quickly as possible. You will have full cost control. Breakdown repairs with a labor/ travel/ service fee and spare parts are included with your monthly fee. Exclusions apply. You will also have the option to add battery replacement for an additional fee.

Inspection, safety testing

Kärcher Inspect

          X

Kärcher Maintain

          X

Kärcher Full Service

          X


PM checklist

Kärcher Inspect

          X

Kärcher Maintain

          X

Kärcher Full Service

          X


PM labor / travel / service fee

Kärcher Inspect

          X

Kärcher Maintain

          X

Kärcher Full Service

          X


Preventive replacement of defined wear parts in accordance with the manufacturer‘s maintenance plan

Kärcher Inspect

         

Kärcher Maintain

          X

Kärcher Full Service

          X


Breakdown repairs: labor/travel/service fee*

Kärcher Inspect

Kärcher Maintain

Kärcher Full Service

          X


Breakdown repairs: spare parts are included. See exclusions below*

Kärcher Inspect

Kärcher Maintain

Kärcher Full Service

          X


Battery replacement*

Kärcher Inspect

Kärcher Maintain

Kärcher Full Service

     (optional)


*Exclusions: The following goods and services are not covered by the monthly fee: repair of damages caused by negligence, abuse, accident, unauthorized modifications, or unauthorized service work; painting, refinishing, or body repair; batteries, detergent, chemicals, brushes, pads and any consumables; and daily routine maintenance as specified in the Equipment’s Operator and Maintenance manuals (which are to be performed by the Customer). The determination of whether the Equipment has been misused or abused shall be made in KNA’s sole discretion. Notwithstanding the foregoing, should KNA determine, in its sole discretion that Customer’s Equipment is being used and stored in a harsh environment, impacting the amount of service necessary to keep the Equipment in normal operating condition, KNA may adjust the Fee at any time upon thirty (30) days written notice. Any parts requested by the customer outside of the scope of a service call will not be covered under the "Monthly Fee" and will be subject to the Service Rates and Parts Pricing. Any service required outside of the standard hours of operation are subject to additional charges.

**Standard Not-To-Exceed (NTE) amounts are set all service requests. Any repairs on commercial battery equipment under $500, corded equipment under $200 and industrial floor care equipment under $1,000 are considered pre-approved by the customer under the terms and conditions of this agreement and will be repaired without any further approval. Any repairs in excess of the NTE amounts will be quoted and submitted for approval, along with technician’s recommendation for repair.