Privacy Policy for Kärcher Indoor Robots (Version: November 2025)

The following information explains how your personal data is processed when you use the Kärcher Indoor Robot systems, including the app.

1. Kärcher Indoor Robots

The use of the Kärcher Indoor Robot systems by Alfred Kärcher SE & Co. KG, Alfred-Kärcher-Straße 28-40, 71364 Winnenden, Telephone: +49 (0)7195/14-0, Email: info@karcher.com (hereinafter referred to as Kärcher) is only possible via the Kärcher Indoor Robot app for smartphones with an iOS or Android operating system. You can contact Kärcher's data protection officer at the above address or by email at data.privacy@kaercher.com.

2. Download the App

You can download the Kärcher Indoor Robots Appp for free from the Google Play Store or the Apple App Store. To do this, you need to create an account in the Google Play Store or the App Store and enter your data there. However, this data is not collected by Kärcher, and thus Kärcher has no influence over it and is not responsible for it.

You must also accept the terms of use of the respective app store in order to create an account. When you download the Indoor Robots App, you must also accept the associated terms of use legally binding.

When you download the app from an app store, the information required for this is transmitted to the app store, in particular your username, email address, and customer number of your account, the date/time of the download, and the individual device ID. However, we have no influence over the collection of this data and are not responsible for it.

3. Setting up and using the App

To set up and use the app, you need to log in. 

When you open the app for the first time, you will be prompted to confirm your country and region and to select a language for the app. 

The app account is a prerequisite for you to be able to use the business functions of the app on the mobile device on which the app is installed after download ("your mobile device"), and it collects all types of data provided and received by you in the app on this basis. When you create an account in the app, we collect your email address and password. 


If you create an account in the app, we will collect your email address as a central user identifier.For authentication (login), we offer you the following options:

1. Login via password: You can set a password of your choice.This will be stored by us in encrypted form (as a hash value) to verify your identity during future logins.You can also use the verification code afterwards.

2. Login via verification code: Instead of a fixed password, you can request a one-time verification code to be sent to your email address during login. We process your email address in this case to send you the code and verify your access. No permanent password is stored with us.

3. Login via Google or Apple account (Single Sign-On): You also have the option to authenticate via your existing account with a third-party provider.

Providers: These services are provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) or Apple Inc. (One Apple Park Way, Cupertino, CA 95014, USA).*

Data processing: If you choose this option, you will be redirected to the login page of Google or Apple. We receive from the respective provider, after your confirmation there, the data necessary to create your app account. This usually includes your email address, possibly your name, and a provider-specific unique user ID. We store this data to link it with your app account. We do not have access to your password with Google or Apple at any time.

Data transmission: By using these services, data (e.g. your IP address, information about your login in our app) is transmitted to Google or Apple due to technical reasons. Please note that especially when using Apple login, data may be transmitted to the USA. The USA is considered a third country without an adequate level of data protection according to EU standards (see also section 7).

For more information on data processing by these providers, please refer directly to their privacy policies:

Google's privacy notice: https://policies.google.com/privacy

Apple's privacy notice: https://www.apple.com/legal/privacy/de-ww/


The above information is used to verify your identity, to reconcile and record a range of operational activities you perform with the app account, to coordinate and provide feedback on the operational status of your indoor robot, to assist in processing customer service and maintenance requests you contact us about, and to inform you about the above situation, to notify you of significant changes and updates to service features, as well as for technical and security-related communications.

After downloading the app to your mobile device, you can link your app account with your indoor robot. To do this, you first need to set up the network, i.e. define the path for the flow of information between your app account and your indoor robot via our server. To do this, you need to connect your mobile device, your app account, and your indoor robot to your Wi-Fi network. 

The following data will be collected as part of the network configuration:

  • App name
  • Network card address (MAC), operating system and version
  • SSID, network system, displayed IP address, location, time zone, and time of sending the network configuration request to our server from the same Wi-Fi network that your mobile device and your indoor robot also access
  • Model, SN code, and MAC address of your indoor robot
  • Status and error type of your network configuration. 

4. Use of Kärcher indoor robot systems

The basic business functions of the Kärcher indoor robot systems that we offer you consist of: 

  • all functions of your indoor robot (depending on product specifications)
  • the app linked to your indoor robot to control and record the operation of the product and 
  • the communication and processing for the use and operation of the app and the indoor robot linked to the app. 

Personal data is processed by us particularly in the following situations so that we can implement the following functions securely and effectively: 

1. Cleaning function

When you use the cleaning function of the indoor robot, we collect information about the layout of your house or apartment and settings for the cleaning surface, cleaning mode, suction level, and water consumption so that the device can clean the desired area. We also collect information about your cleaning schedule (for example, planned duration and settings for cleaning) so that the planned cleaning activities can be carried out within the specified time frame.

2. Recording and displaying cleaning information

When you use your indoor robot, we may collect and record information about your cleaning processes, including the total number of cleaning processes each with date, time, route, surface, duration, and zone (captured via radar scans and your input) for each cleaning process. This information is used to display the cleaning history of the product. We collect information about the cleaning progress to show you the usage history and explain the surface, duration, and zone for each cleaning process as well as the cumulative cleaning time and total number of cleaning processes. 

3. Cleaning map and obstacle avoidance

When you use your indoor robot with the obstacle avoidance function, it will capture objects in front of it with the camera to generate characteristic information (contour of the object and geometric features) so that the robot can recognize what type of object it is. The device will determine the room type based on the recognized types of furniture to assist you in naming the room on the map. The maps created for completed cleaning processes can be managed and edited in the app.

4. AI-based object detection and obstacle avoidance

When you use your indoor robot with the AI-based object detection function, the camera of the device will capture image data about the objects in front of the device and generate properties for recognition in fractions of a second. Once the various types of objects have been recognized, the device can make a decision and avoid obstacles during the cleaning process. The captured images will then be deleted immediately. You can choose whether to activate the detection function and whether the identified items should be displayed on the cleaning map. These images are only used for creating cleaning maps and avoiding obstacles, and not for any other purposes.

5. Real-time camera / microphone 

When you use your Indoor robot with the real-time camera function, the camera will record a video of the surroundings (e.g. interior or people in the respective room), which can be viewed in real-time via the app.  This function is used to control the cleaning process (e.g. to check the cleaning status). You still have the option to save photos and videos from the real-time camera on your smartphone. The videos are neither stored locally nor uploaded to a server. Through the microphone of your mobile device, you have the option to establish a voice connection via your indoor robot.

6. Feedback and support

If you use the integrated feedback function in the app to send us feedback or log files regarding the Kärcher indoor robot systems, we process the information you provide to address your concerns and improve our products and services. 

This includes:

  • Your email address for contacting you and responding to your feedback.
  • Photos uploaded by you (e.g. to illustrate a problem or an improvement idea) and log files
  • The feedback text you submitted in writing.

The processing of this data serves to capture, analyze, and rectify deficiencies as well as to generally improve the app and robot functions. The uploaded photos will only be used for the specific purpose of processing the feedback and will be deleted afterwards, unless there are legal retention obligations or the storage is necessary for resolving an identified problem.


When you use the Kärcher indoor robot system, the app or the indoor robot will therefore store the following data so that you can use the Kärcher indoor robot system without transmitting this data to us. This data includes:

  • Storage plan
  • Software version 
  • Device serial number
  • Email address
  • Wi-Fi data 

When you use the Kärcher Indoor Robot App, we collect the following data transmitted from your mobile device so that you can use the Kärcher Indoor Robot App. This data includes:

  • Cleaning history
  • Cleaning entries
  • Operation logs
  • Location
  • Storage plan
  • Software version 
  • Serial number
  • Email address 
  • Smartphone serial number 

In this regard, we need to request the following consents via your mobile device: 

  • For the connection of the network configuration and the app functions that need to be connected to a network, we need consent for 'mobile data', for receiving 'Wi-Fi information', and also consent for 'local network'.
  • To complete the network configuration more efficiently, we also need consent for 'location query' and for the use of 'Bluetooth' on your mobile device. To complete the network configuration more efficiently, especially the Wi-Fi connection during the onboarding process of your new device, and to determine your current region during registration or login (which is necessary for the correct provision of region-specific functions and services), we also need consent for 'location query' (GPS status) and for the use of 'Bluetooth' on your mobile device.
  • To save the app usage history and update the app version, we need consent to access 'storage'
  • To ensure the security of your app account, we need to retrieve 'device information'
    To establish a voice connection via the indoor robot, we need permission for the microphone.
  • To display various push notifications related to your account on your mobile device, we need consent for 'notifications'. 

You can decide for yourself whether you want to provide certain information. However, in most cases, we may not be able to offer you the corresponding services without providing such information, or we may not be able to respond to a problem you encounter.

Some of the indoor robots we offer support 'device sharing'. Through this, app account holders (i.e., the shared users) connected to these devices can share control equally with other app account holders (i.e., the shared users). If you are a shared user, your app account controls the indoor robots linked to other app accounts through the 'device sharing' function. For the purposes of this declaration, these indoor robots are considered as your indoor robots. For clarification: This privacy policy applies to all uses of such household robots by the releasing common user as well as by the common users who take advantage of this release. You can also delete the devices for which shared use has been accepted in the app or completely disable the permission for sharing by others. 

5. Purpose of processing and legal basis

All data is collected, processed, and stored by Kärcher for the provision of Kärcher indoor robot services in accordance with Article 6 (1) letter b of the General Data Protection Regulation (GDPR). 

The processing of the email address, photos, and written feedback submitted via the feedback function is based on Article 6 paragraph 1 letter f GDPR (legitimate interest). Kärcher's legitimate interest lies in quality assurance, continuous product improvement, and efficient handling of support requests by users.

In accordance with Article 6 (1) letter f GDPR, Kärcher also uses the data collected via the indoor robot devices for the purposes of quality assurance and to improve the quality of its indoor robot products. In accordance with Article 6 (1) letter f GDPR and based on Kärcher's legitimate interest in market research, to identify trends, and for product recommendations, Kärcher also evaluates your usage behavior and the information regarding where and how you use the respective products. The affected data will be pseudonymized for this purpose. By such use of the data, Kärcher draws no conclusions about individual users and does not create user profiles in particular.

Your data will not be passed on to third parties. However, Kärcher reserves the right, in accordance with Article 28 GDPR, for service providers to process the data on behalf of Kärcher. Since the data processing is necessary for the fulfillment of the contract concluded between you and Kärcher, the contract cannot be fulfilled without the processing of the data.

6. Recipients of personal data

In the course of our processing of personal data, it may occur that the data is transferred to or disclosed to other companies because they provide services for us. 

In these cases, we comply with the legal requirements and in particular conclude appropriate contracts or agreements in accordance with Art. 28 GDPR, which protect your data with the recipients of your data.

7. Data transfer outside the European Union

If we process your data in a third country (i.e. outside the European Union (EU), the European Economic Area (EEA)) or if the processing is related to the use of third-party services or the disclosure or transfer of data to other persons, entities or companies, the legal requirements will be complied with. 

Our processing or commissioning of the processing of your data only takes place in third countries that provide an adequate level of data protection, or on the basis of contractual obligations in the form of so-called standard contractual clauses of the EU Commission with existing certifications or binding internal data protection regulations (Art. 44 to 49 GDPR).

8. Retention periods

Deletion of your user data

Upon termination of the contractual relationship, the personal data stored with Kärcher will be deleted, provided that this does not violate legal retention obligations. This deletion occurs when you delete your account.

Deletion of data generated by your device

The data generated by your device (e.g. the cleaning history) will be stored for a maximum duration of 6 months.

9. Your rights, questions and information

To view and correct your personal data, you can log into your app and display the "User Information" and "Settings" screens to view or change the personal data you have provided, manage the receiving address and the linked third-party account, or make relevant data protection and security settings. However, for security and identification reasons or due to mandatory provisions in laws and regulations, it may be possible that you cannot change some of the login data originally entered at the time of registration. If access to your personal data is not possible through the aforementioned means, you can exercise the following rights.

You have the right to know whether and, if so, which personal data we have stored about you, to have this data corrected or deleted, to restrict the processing of your data, to object to the processing, and the right to data portability. Since your personal data is processed for the performance of a contract, you can no longer use the services provided under the contract once you have objected to the processing of your personal data.

If you have further questions regarding the processing of your data or if you wish to exercise your rights described above, you can contact the data protection officer of Alfred Kärcher SE & Co.KG. at the address mentioned above or at the email address data.privacy@kaercher.com. 

10. Competent supervisory authority

If you believe that the processing of personal data concerning you violates these data protection regulations, you have the right, as a data subject, to lodge a complaint with a supervisory authority, in particular in the member state of your habitual residence, your place of work or the place of the alleged infringement, without prejudice to any other administrative or judicial remedies.

If you have a complaint regarding the use of your personal data, you can also contact the competent data protection supervisory authority of Kärcher, the State Commissioner for Data Protection and Freedom of Information Baden-Württemberg, Königstraße 10a, 70173 Stuttgart, Telephone: +49 (0)711/615541-0, Fax 0711/615541-15, https://www.baden-wuerttemberg.datenschutz.de/ Email: poststelle@lfdi.bwl.de.